Patient Care Navigator & Front Desk Specialist

NHS Jobs; Ashford; On-site; GBP 20,000 - 28,000; Full time

Job summary

NHS Jobs in Ashford is seeking a Medical Receptionist/Care Navigator to be the first point of contact for patients at GP surgeries. You will greet visitors, assist with appointments and direct patients to the right service, whether in person or by phone.

The role involves maintaining accurate patient records, supporting the practice team, and upholding a caring, professional environment across AMP sites as required.

Qualifications

• Excellent communication with patients and team members.
• Efficient handling of telephone calls, appointments and queries.
• Accurate data entry and record keeping in patient records.

Responsibilities

• Be the first point of contact for patients, directing them to the appropriate service or professional.
• Greet patients, book appointments and handle queries, in person or by telephone.
• Maintain patient records; update notes and registrations in the computer system.

Skills

Communication

Telephone etiquette

Organisation

Job description

NHS Jobs in Ashford is seeking a Medical Receptionist/Care Navigator to be the first point of contact for patients at GP surgeries. You will greet visitors, assist with appointments and direct patients to the right service, whether in person or by phone.

The role involves maintaining accurate patient records, supporting the practice team, and upholding a caring, professional environment across AMP sites as required.