Patient Care Navigator & Front Desk - Medical Practice

GP Practice in Wales; Newport; On-site; GBP 21,000 - 26,000; Full time

Job summary

GP Practice in Wales in Newport is seeking a friendly Receptionist / Care Navigator to support clinical staff and ensure patients receive the right help at the right time. You will be trained to guide patients and coordinate signposting across services, while maintaining a positive image, in person or by telephone.

You will undertake a range of administrative tasks to help the practice run smoothly and play a pivotal role in communication between patients and the primary care team, secondary

Qualifications

• Experience with computer systems.
• Experience working with the public.
• Experience working within the NHS.

Responsibilities

• Welcoming patients and visitors in person or on the telephone.
• Answering and/or referring enquiries appropriately.
• Maintaining confidentiality of personal information.
• Assisting in maintaining the smooth running of the reception office with general administrative tasks.
• Contributing to the team effort as a valued team member.

Skills

Experience with computer systems

Experience with working with the pubic

Experience working within the NHS

Job description

GP Practice in Wales in Newport is seeking a friendly Receptionist / Care Navigator to support clinical staff and ensure patients receive the right help at the right time. You will be trained to guide patients and coordinate signposting across services, while maintaining a positive image, in person or by telephone.

You will undertake a range of administrative tasks to help the practice run smoothly and play a pivotal role in communication between patients and the primary care team, secondary