Patient Co-ordinator — Start a Meaningful 25.5h Career

Menlo Park; Greater London; On-site; GBP 12,000 - 14,000; Part time

Job summary

Progressive GP Group of Practices is seeking a Patient Co-ordinator in Weston-Super-Mare to be the reassuring first contact for patients seeking guidance and support. You will listen, guide, and help patients access the right healthcare professional or service, using strong communication and empathy daily.

This role is ideal for those with transferable customer service skills; healthcare experience is not required as full training will be provided.

Qualifications

• GCSE English and Maths (or equivalent experience).
• Experience in a customer-facing role.
• Strong communication skills.
• Commitment to delivering excellent service.

Responsibilities

• Be the first point of contact for patients contacting the practice.
• Help patients access the most appropriate healthcare service.
• Manage appointment requests and bookings.
• Provide excellent customer service both over the phone and face-to-face.
• Support patients with enquiries and administrative requests.
• Create and maintain accurate patient records.
• Process correspondence and documentation.
• Work closely with GPs, nurses and other healthcare professionals.
• Help ensure patients receive a safe, efficient and positive experience.

Skills

Confident communicator

Customer service

Organised

Calm under pressure

Microsoft Office

Education

GCSE English and Maths

Tools

EMIS

Job description

Progressive GP Group of Practices is seeking a Patient Co-ordinator in Weston-Super-Mare to be the reassuring first contact for patients seeking guidance and support. You will listen, guide, and help patients access the right healthcare professional or service, using strong communication and empathy daily.

This role is ideal for those with transferable customer service skills; healthcare experience is not required as full training will be provided.