Patient Care Navigator & Front Desk Specialist

NHS Jobs; Eastbourne; On-site; GBP 21,000 - 25,000; Full time

Job summary

Kent Community Health NHS Foundation Trust is seeking a professional to be the first point of contact for patients, signposting to the most appropriate service and supporting the practice team. The role involves maintaining accurate patient records, upholding confidentiality, and ensuring the appointment system runs efficiently with good organisational skills.

You will work under pressure, stay reliable and punctual, collaborate with clinicians and non-clinical staff, and contribute to high

Qualifications

• First point of contact for patients and signpost to appropriate service.
• Maintain accurate and confidential patient records.
• Support clinical and non-clinical teams with a positive attitude.
• Ability to work under pressure and prioritise workload.

Responsibilities

• Provide general assistance and support to the Practice team.
• Ensure efficient appointment system and monitor availability.
• Uphold confidentiality and data protection policies.
• Promote health, safety and confidentiality across the workplace.

Skills

Communication skills

Confidentiality

Teamwork

Keyboard skills

Patient service

Organisation

Job description

Kent Community Health NHS Foundation Trust is seeking a professional to be the first point of contact for patients, signposting to the most appropriate service and supporting the practice team. The role involves maintaining accurate patient records, upholding confidentiality, and ensuring the appointment system runs efficiently with good organisational skills.

You will work under pressure, stay reliable and punctual, collaborate with clinicians and non-clinical staff, and contribute to high