Patient Services Navigator – Front Desk

NHS Jobs; Liverpool; Vor Ort; GBP 19.000 - 23.000; Vollzeit

Zusammenfassung

Liverpool University Hospitals NHS Foundation Trust is seeking a friendly and personable receptionist to be the first point of contact for patients within the practice. The role covers front desk reception, managing patient movements, and handling enquiries both in person and over the telephone.

Responsibilities include booking appointments, assisting with GP visits, scanning medical records, liaising with clinical staff, and supporting with administrative tasks such as post handling and data

Aufgaben

• Reception of patients at the front desk and management of their movements in the building.
• Assisting with calling 999 ambulances and handling patient enquiries over the phone and in person.
• Booking surgery appointments, arranging GP visits, and cancelling/rearranging clinics and appointments.
• Scanning and Read Coding of incoming mail onto patient electronic notes and retrieving medical records.
• Liaising with GPs and the reception/administrative team; handling, signing for and distributing packages.
• General office duties including filing, faxing and photocopying; maintaining waiting room standards.

Kenntnisse

Front desk reception

Customer service

Telephone handling

Medical administration

Jobbeschreibung

Liverpool University Hospitals NHS Foundation Trust is seeking a friendly and personable receptionist to be the first point of contact for patients within the practice. The role covers front desk reception, managing patient movements, and handling enquiries both in person and over the telephone.

Responsibilities include booking appointments, assisting with GP visits, scanning medical records, liaising with clinical staff, and supporting with administrative tasks such as post handling and data