Medical Receptionist and Care Navigator

NHS Jobs; Eastbourne; On-site; GBP 21,000 - 25,000; Full time

Job summary

Kent Community Health NHS Foundation Trust is seeking a professional to be the first point of contact for patients, signposting to the most appropriate service and supporting the practice team. The role involves maintaining accurate patient records, upholding confidentiality, and ensuring the appointment system runs efficiently with good organisational skills.

You will work under pressure, stay reliable and punctual, collaborate with clinicians and non-clinical staff, and contribute to high

Qualifications

• First point of contact for patients and signpost to appropriate service.
• Maintain accurate and confidential patient records.
• Support clinical and non-clinical teams with a positive attitude.
• Ability to work under pressure and prioritise workload.

Responsibilities

• Provide general assistance and support to the Practice team.
• Ensure efficient appointment system and monitor availability.
• Uphold confidentiality and data protection policies.
• Promote health, safety and confidentiality across the workplace.

Skills

Communication skills

Confidentiality

Teamwork

Keyboard skills

Patient service

Organisation

Job description

To provide a professional first point of contact for patients, ensuring they are signposted to the most appropriate service or healthcare professional for their needs. The role involves acting as an effective communication link between patients, clinicians, and the wider practice team, while maintaining accurate and up-to-date patient records and delivering excellent customer service. Ensure efficiency of the appointment system and monitor availability. Provide general assistance and support to the Practice clinical and non-clinical team with a positive attitude. Ability to use own initiative and ability to prioritise workload. Ability to work in a pressurised environment on a daily basis and be reliable and punctual. Ability to work as a team player and hold a common sense approach with a non-judgemental attitude. Good keyboard skills and an understanding of the principles of confidentiality in and out of the workplace. An understanding of the importance of equal opportunities and diversity issues. A motivation and commitment to working in the NHS and being involved in patient care. In the performance of the duties outlined in the job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is be regarded as strictly confidential by the successful candidate. Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. The successful candidate will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health and Safety policy. The successful candidate will participate in any training programme implemented by the Practice as part of their employment and the Practice will support the candidates development whilst working within their defined role.

Kent Community Health NHS Foundation Trust