Patient Care Navigator: Front Desk & Signposting

East Lancashire Hospitals NHS Trust; Nelson; Vor Ort; GBP 21.000 - 30.000; Vollzeit

Zusammenfassung

East Lancashire Hospitals NHS Trust – Nelson site: the Care Navigator is the first point of contact for patients, delivering a friendly reception and signposting to the right NHS pathway.

You will register patients on EMIS, maintain confidentiality, support the practice team across Accrington, Nelson and Rawtenstall, upholding a high standard of care within a multi-professional setting.

The role offers opportunities for development within ELHT Primary Care and its network of sites.

Qualifikationen

• Experience in NHS reception or front-desk work is desirable.
• Commitment to patient confidentiality and data protection.

Aufgaben

• Provide a comprehensive reception service for patients and visitors.
• Register patients on EMIS and keep records up to date.
• Signpost to appropriate pathways and support the multidisciplinary team.

Kenntnisse

Patient communication

Telephone handling

Tools

EMIS

Jobbeschreibung

East Lancashire Hospitals NHS Trust – Nelson site: the Care Navigator is the first point of contact for patients, delivering a friendly reception and signposting to the right NHS pathway.

You will register patients on EMIS, maintain confidentiality, support the practice team across Accrington, Nelson and Rawtenstall, upholding a high standard of care within a multi-professional setting.

The role offers opportunities for development within ELHT Primary Care and its network of sites.