Care Navigator

East Lancashire Hospitals NHS Trust; Borough of Rossendale; Sur place; GBP 21 000 - 26 000; Plein temps

Résumé du poste

East Lancashire Hospitals NHS Trust is seeking a Care Navigator to be the first point of contact for patients and visitors, ensuring needs are met by directing to the appropriate member of the multi-professional team.

You will provide a comprehensive reception service, register patients on EMIS, and maintain confidentiality while handling high call volumes and working within a supportive NHS environment.

Qualifications

• GCSE English and Maths level 2 or equivalent.
• Experience in a receptionist role greeting patients professionally.
• Ability to handle a high volume of calls calmly.
• Experience with administrative and clerical tasks.
• Experience in General Practice or healthcare setting.
• Experience using electronic patient records (EMIS).
• Proficient in MS Office (Word, Excel, Outlook).
• Able to work in a multi-disciplinary team.
• Good time management and organisational skills.
• Willing to undertake training and development.
• Flexible to cover sickness/annual leave.
• Willing to travel across the PWE footprint.

Responsabilités

• Be the first point of contact for patients and visitors, in person or by phone.
• Signpost to the most appropriate pathway and team member.
• Provide comprehensive reception service and respond promptly to enquiries.
• Register patients on EMIS and keep records updated.
• Maintain confidentiality at all times.

Connaissances

Receptionist experience

Customer service

MS Office

EMIS

Communication

Teamwork

Time management

Administrative tasks

Telephone handling

Privacy & confidentiality

Independent initiative

Formation

English & Maths GCSE L2

Description du poste

The role of the Care Navigator is to be the first point of contact for our patients and supporting them to ensure their needs are met by the most appropriate member of our multi professional team. Receiving patients into the practice and signposting to the most appropriate pathway. The role is central to the success of the whole team playing an important part in the whole system multi-disciplinary model. In addition the successful candidate will provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person, in writing or via the telephone., Provide a comprehensive reception service for patients and visitors to the practice , responding in a timely and efficient manner to both telephone and face to face contacts. Register patients on the electronic patients system (EMIS) and update these records as appropriate. Understand and maintain confidentiality at all times.

• English and Mathematics GCSE level 2 or above or equivalent, Experience of the receptionist role, greeting patients in a friendly and professional manner
• Ability to manage a high volume of calls whilst maintaining a calm and professional attitude
• Experience of administrative and clerical tasks
• Desirable criteria
• Experience of working in General Practice or similar health care setting
• Experience of using electronic patient records - EMIS, Ability to communicate successfully - both verbal and written across all levels
• Good working knowledge of MS Office able to use Word, Excel and Outlook to a high standard
• Able to work as part of a multi disciplinary team
• Ability to work on own initiative with minimal supervision
• Good time management and organisational skills, Positive approach to work with the ability to problem solve
• Willing to undertake any training and development as required by the role
• A flexible approach to support the practice during times of sickness / annual leave
• Ability to travel across the PWE footprint to cover other sites as required
• At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work. The practice is part of ELHT Primary Care, a group of three practices over 5 sites across East Lancashire. All our colleagues are valued as key members of a multi-professional team working together to provide a high standard of care to our patients.
• As part of East Lancashire Hospitals Trust, colleagues have access to a wide range of opportunities for personal and professional development to support them within their roles and help in establishing a secure and satisfying career within the NHS, The Trust is an equal opportunities employer, committed to improving the working lives of our staff and operates a 'Zero Tolerance' policy to aggression, violence, bullying and harassment. In addition, our aim is to help protect children and vulnerable adults by providing a first-class service to the recruitment of people into positions of trust. We aim to employ a workforce that reflects the diverse communities we serve. We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background. We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that ELHT has an under-representation of BAME employees. Appointments will be made on merit.
• The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.