Patient Care Navigator - Front Desk & Care Coordination

The Bay Medical Practice; Sandown; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

NHS Pension Scheme

Generous annual leave

Benenden Health membership

Employee Assistance Programme

Discounted leisure centre membership

Staff benefits and retail discounts

Free flu vaccination

Eye-care support

Job summary

The Bay Medical Practice in Sandown is seeking a Patient Advisor to join our friendly reception team. You will be the first point of contact for patients, supporting access to care and helping our clinical staff provide a calm, welcoming experience.

We value warmth, empathy and professionalism, and offer a structured induction, ongoing training and generous benefits as part of The Bay Way. Previous GP reception experience is welcomed but not essential.

Qualifications

• Enjoys helping people and making a positive difference.
• Communicates with warmth, empathy and professionalism.
• Remains calm under pressure.
• Works accurately and pays attention to detail.
• Can prioritise competing demands.
• Values confidentiality and patient safety.
• Enjoys working as part of a supportive team.
• Has a positive attitude and a willingness to learn.
• Previous experience in general practice welcome but is not essential.

Responsibilities

• Greet and assist patients at front desk with warmth.
• Answer calls and direct inquiries to the right team.
• Help coordinate patient care with clinicians.
• Support the Rapid Health Hub and wider clinical team.
• Maintain accurate and confidential records.
• Promote patient safety and service quality.

Skills

Empathy

Warm communication

Calm under pressure

Attention to detail

Prioritisation

Confidentiality and patient safety

Team player

Willingness to learn

Job description

The Bay Medical Practice in Sandown is seeking a Patient Advisor to join our friendly reception team. You will be the first point of contact for patients, supporting access to care and helping our clinical staff provide a calm, welcoming experience.

We value warmth, empathy and professionalism, and offer a structured induction, ongoing training and generous benefits as part of The Bay Way. Previous GP reception experience is welcomed but not essential.