Patient Care Navigator & Admin Support - General Practice

Helix Medical Centre; East Hertfordshire; In loco; GBP 18.000 - 24.000; Tempo pieno

Descrizione del lavoro

Helix Medical Centre in Bishop's Stortford is seeking dedicated administrative staff to support personalised care, care coordination, and repository of patient information. You will act as a frontline contact for patients and liaise with GPs, nurses and other MDT members to ensure smooth service delivery.

Responsibilities include booking and triaging appointments, handling messages and test results, processing prescriptions, and maintaining high-quality records.

Mansioni

• Proactively identify and work with people who would benefit from care co-ordination, including those with complex needs.
• Support patients to develop and review their personalised care and support plans.
• Act as a central point of contact, helping patients navigate health, social care and community services.
• Liaise closely with GPs, nurses, social prescribers, health and wellbeing coaches and other MDT members.
• Assist with follow-up after hospital care, transitions between services, and ongoing communication.
• Provide a welcoming, professional reception service to all patients and visitors.
• Book, amend and triage appointments (telephone, face-to-face and online).
• Process home visit requests, clinical messages and signposting queries.
• Handle incoming calls, emails, online requests and post.
• Support with test result queries and specimen handling in line with protocols.
• Register new and temporary patients and update patient information.
• Process repeat prescriptions following practice guidelines.
• Scan, index and code clinical documents using appropriate SNOMED codes.
• Maintain high-quality record keeping and support data collection for audits/service improvement.
• Maintain confidentiality and data protection at all times.
• Follow safeguarding, health & safety and infection control protocols.
• Promote equality, diversity and inclusive care.

Descrizione del lavoro

Helix Medical Centre in Bishop's Stortford is seeking dedicated administrative staff to support personalised care, care coordination, and repository of patient information. You will act as a frontline contact for patients and liaise with GPs, nurses and other MDT members to ensure smooth service delivery.

Responsibilities include booking and triaging appointments, handling messages and test results, processing prescriptions, and maintaining high-quality records.