Care Navigator

SSP; Hindley; On-site; GBP 21,000 - 30,000; Full time

Job summary

Ince Surgery is seeking a dedicated Care Navigator to join our GP practice. You will be the first point of contact for arranging patient clinics, liaising with clinical and admin staff, and handling general office tasks while delivering a compassionate, high-quality service to patients and families.

You will manage telephone and in-person inquiries, book appointments, and assist patients in navigating services both within the practice and the wider community.

Qualifications

• Excellent communication skills with patients and staff.
• Strong organisational skills to manage clinics and inquiries.
• Calm, compassionate and professional in a busy GP environment.
• Experience booking appointments and coordinating patient flow.

Responsibilities

• Handle telephone, face-to-face and electronic enquiries.
• Book and coordinate patient appointments with clinical teams.
• Provide information from the clinical team to patients and signpost services.
• Carry out general office duties (filing, coding, referring patients).
• Offer a warm welcome and maintain high-quality contact with patients.

Skills

Communication skills

Organisational skills

Telephone manners

Customer service

Tools

Appointment booking system

Job description

We are seeking a dedicated and compassionate Care Navigator to join our team. The ideal candidate will play a pivotal role in assisting patients and their families in navigating the healthcare system, ensuring they receive the necessary support and resources. This position requires strong organizational skills, excellent communication abilities, and a commitment to providing exceptional customer service., We are looking to appoint a Care Navigator to join our busy GP practice, you will be the first point of contact for arranging patient clinics, liaising with clinical and admin staff together with patients, as well as carrying out general office management tasks. You will have a good telephone manner and experience of booking appointments proving strong organisational skills. You will have excellent communication skills, a compassionate and friendly nature who can operate in a busy, demanding environment as you will be working with our clinical and administration teams.

Your regular duties in this role will be dealing with telephone, face to face and electronic enquiries, appointment booking contacting patients to provide information from the clinical team and assisting patients to access our services and those available in the wider community. General office duties, Filing, Coding and referring patients. Training is provided. This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality.

Our team at Ince Surgery is dedicated to providing the highest level of care for our patients and their families.