Patient Care Liaison - Front Desk, Primary Care

Flexzo Ai; England; On-site; GBP 16,000 - 22,000; Full time

Job summary

Flexzo Ai is recruiting a Patient Care Advisor to join a busy GP practice in England. You will be the first point of contact, delivering professional, efficient, and compassionate service while supporting clinical and administrative tasks.

Responsibilities include reception duties, appointment bookings, handling communications, data entry, and using SystmConnect and SystmOne. Strong communication, confidentiality, and teamwork are essential.

Qualifications

• Excellent communication and interpersonal skills are essential.
• Ability to remain calm and organised in a fast-paced environment.
• Competent IT skills and experience with clinical systems.
• Commitment to confidentiality, equality and professional standards.

Responsibilities

• Greet patients and manage front desk tasks.
• Handle appointments, prescriptions, and home visit requests.
• Process communications, scanning, filing, and data entry.
• Use SystmConnect and SystmOne for online requests.

Skills

Strong communication

Interpersonal skills

IT proficiency

Calm under pressure

Confidentiality

Education

NVQ Level 2/3 in Customer Service or Business Administration

Tools

SystmOne

SystmConnect

Job description

Flexzo Ai is recruiting a Patient Care Advisor to join a busy GP practice in England. You will be the first point of contact, delivering professional, efficient, and compassionate service while supporting clinical and administrative tasks.

Responsibilities include reception duties, appointment bookings, handling communications, data entry, and using SystmConnect and SystmOne. Strong communication, confidentiality, and teamwork are essential.