Patient Experience Specialist - Primary Care

Flexzo Ai; England; On-site; GBP 24,300 - 29,700; Full time

Job summary

Flexzo Ai in the United Kingdom is seeking a Patient Care Advisor to join a busy primary care team. This role focuses on providing professional and compassionate service as the first point of contact for patients, supporting both clinical and administrative functions.

Ideal candidates will have strong communication skills, confident IT proficiency, and an ability to thrive in fast-paced environments. Experience in an NHS setting and knowledge of clinical systems like SystmOne are advantageous.

Qualifications

• Experience working in an NHS or primary care setting.
• Understanding of NHS processes and medical terminology.

Responsibilities

• Welcome patients and visitors professionally.
• Manage appointment bookings and repeat prescriptions.
• Handle incoming communications and data entry.
• Support the opening and closing of premises.

Skills

Strong communication and interpersonal skills

Confident IT skills

Ability to remain calm and organised

Proactive and flexible team working

Education

NVQ Level 2/3 in Customer Service or Business Administration

Tools

SystmOne

SystmConnect

Job description

Flexzo Ai in the United Kingdom is seeking a Patient Care Advisor to join a busy primary care team. This role focuses on providing professional and compassionate service as the first point of contact for patients, supporting both clinical and administrative functions.

Ideal candidates will have strong communication skills, confident IT proficiency, and an ability to thrive in fast-paced environments. Experience in an NHS setting and knowledge of clinical systems like SystmOne are advantageous.