Receptionist

Hawthorn Medical Centre; Swindon; On-site; GBP 18,000 - 24,000; Full time

Job summary

Hawthorn Medical Centre is seeking a friendly receptionist to join our multi-disciplinary team in Swindon. You will support patients face to face or by telephone, directing them to the appropriate service with courtesy and efficiency.

As a key member of the reception team you will maintain appointment systems, handle messages, and liaise with clinical and admin staff to ensure smooth patient flow. We value excellent communication and a proactive, team‑oriented approach.

Qualifications

• Excellent communication, both written and verbal.
• Ability to multi-task and manage competing priorities.
• Professional, personable approach and IT literacy.

Responsibilities

• Receiving and calling patients.
• Navigating patients to the correct service.
• Maintaining the practice appointments system.
• Processing and distributing mail.
• Taking messages and passing on information.

Skills

Excellent communication (written and

Multi-tasking

IT systems literacy

Team player

Job description

Working with us as part of the receptionist team, you'll be part of a strong multi disciplined team, you can challengeyourself, build a career, and teach us what we don't know. And you'll beworking towards our vision to be better every day through excellence,compassion and expertise in all we do.

Our workforce is at the heart of what we do and our successis a testament to our brilliant people. We're all about building a workplacefor the future, we believe in equal opportunities and we celebrate diversity.We're an inclusive workplace, where everyone is welcome, everyone can beauthentic, and we are all encouraged to be the best version of ourselves.

Main duties of the job

Main duties will include supporting patients face to face or by telephone, assisting and directing patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

The role also includes administrative support for the Practice secretary and other various administrative duties as required.

About us

Our team consists of 4 Partners, 2 salaried GP's, Advanced Clinical Practitioners, Paramedic, Mental Health Nurse, Practice Nurses, HCA's, Nurse Associate, Physios and Pharmacists and we are a well-established Training Practice for GP Registrars and Medical Students.

We have over 1200 registered patients and are Part of Hawthorn & Merchiston PCN.

We have a very supportive and enthusiastic management team, excellent administrative and a reception team who are well supported.

Job responsibilities

Duties and Responsibilities To Include:

Receiving and calling patients

Navigating patients to to correct service

Maintaining and monitoring the practice appointments system

Processing and distributing incoming and outgoing mail

Taking messages and passing on information

Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

Provision of refreshments for staff and visitors as required

Scanning documents into patients records

Other general duties as required

Person Specification

Experience

• Excellent communication, both written and verbal, and interpersonal skills.
• Ability to multi-task
• Be personable and professional in approach
• Ability to use IT systems
• Ability to work within a small team
• Self motivated and proactive
• Be flexible and responsive to the changing needs and priorities of the team/practice
• An awareness of and commitment to Equal Opportunities.