Patient Care Coordinator - Medical Receptionist

NHS; Brighton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare practice in Brighton is seeking candidates for a role involving reception duties, administrative support, and patient interaction. Candidates must have essential qualifications such as GCSE level or equivalent, along with essential experience in a healthcare setting. Excellent communication skills and strong IT abilities are necessary. The position offers both full-time and part-time hours with a focus on supporting the multidisciplinary team.

Qualifications

• Essential qualifications include GCSE level or equivalent.
• Desirable qualifications include GCSE Mathematics & English (C or above), AMSPAR Qualification, NVQ Level 2 in Health and Social Care.
• Essential experience includes working with the general public and administrative duties in a healthcare setting.

Responsibilities

• Support the Practice team and Primary Care Network Team administratively.
• Handle reception duties and provide general support to the multidisciplinary team.
• Act as the central point of contact for patients.

Skills

Excellent communication skills (written and oral)

Strong IT skills

Clear polite telephone manner

Effective time management

Good interpersonal skills

Problem-solving & analytical skills

Education

GCSE level or equivalent

GCSE Mathematics & English (C or above)

AMSPAR Qualification

NVQ Level 2 in Health and Social Care

Tools

Office Suite

Outlook

EMIS Web

Job description

Job summary

Hours: Full time and part time hours available. Applicants must be able to travel between our main surgery BN1 6AG, and our branch surgeries BN2 9SL and BN2 4GJ.

Responsibilities

• Work closely with the Practice team and Primary Care Network Team to support them administratively.
• Handle reception duties, booking appointments, processing information and providing general support to the multidisciplinary team.
• Act as the central point of contact for patients, directing patients through the various patient pathways.
• Maintain excellent communication skills, good record keeping and provide outstanding customer service.

Qualifications

• Essential qualifications: GCSE level or equivalent.
• Desirable qualifications: GCSE Mathematics & English (C or above), AMSPAR Qualification, NVQ Level 2 in Health and Social Care.
• Essential experience: working with the general public, administrative duties, working in a health care setting.
• Desirable experience: working in a general practice setting, knowledge of medical terminology, experience working with healthcare professionals across NHS Network.
• Essential skills: excellent communication skills (written and oral), strong IT skills, clear polite telephone manner, competent in the use of Office and Outlook, effective time management, ability to work as a team member and autonomously, good interpersonal skills, problem solving & analytical skills, ability to follow policy and procedure.
• Desirable skills: knowledge of Information Governance and Data Quality regulations and legislation, EMIS Web.

About Us

We are a large practice operating across 3 sites: the main surgery Stanford Medical Centre, and 2 branch surgeries – the Islingword Road surgery and the Cockcroft surgery. We have a large GP, Nursing and Administrative team:

• GP Team: 6 GP partners and 7 salaried GP's.
• Nursing Team: 5 Nurses, a Health Care Assistant, Phlebotomist.
• Pharmacy Team: 3 Pharmacists and a pharmacy technician.
• Other Clinical staff: Mental Health Practitioner, 3 First Contact Practitioner's.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A submission for Disclosure to the Disclosure and Barring Service (formerly known as CRB) will be required to check for any previous criminal convictions.

Employer Details

Employer name: STANFORD MEDICAL CENTRE
Address: 175 Preston Road, Brighton, BN1 6AG
Website: https://www.stanfordmedicalcentre.co.uk