Patient Care Concierge — GP Practice Reception

Cardiff and Vale University Health Board; Kneesall CP; On-site; GBP 14,000 - 21,000; Part time

Job summary

Cardiff and Vale University Health Board is seeking a friendly receptionist for Middleton Lodge Practice in New Ollerton. You will be the first point of contact for patients and visitors, delivering exceptional front-of-house service and handling telephone enquiries with calm professionalism.

The role is part-time over four days (08:00–18:30, Mon–Fri). NHS experience and knowledge of SystmOne are preferred; GCSE English and Maths at grade C or above are required.

Qualifications

• GCSE English and Maths at grade C or above.
• Experience in reception in NHS/GP practice is preferred.
• IT experience with Microsoft Office and E-mail.

Responsibilities

• Process appointment requests for patients by telephone and in person.
• Front of house duties: welcome patients and visitors; meet and greet.
• Book appointments for patients and answer telephone enquiries.
• Register new patients and process repeat prescriptions as per protocols.
• Carry out clerical duties: filing, scanning, photocopying, & posting.
• Open post and scan into SystmOne where required.
• Support data quality and assist with daily prescription work.

Skills

Excellent communication

Excellent organisation

Multi-tasking

Team player

Keyboard skills

Education

GCSE English & Maths (C+)

Tools

SystmOne

Microsoft Office

Job description

Cardiff and Vale University Health Board is seeking a friendly receptionist for Middleton Lodge Practice in New Ollerton. You will be the first point of contact for patients and visitors, delivering exceptional front-of-house service and handling telephone enquiries with calm professionalism.

The role is part-time over four days (08:00–18:30, Mon–Fri). NHS experience and knowledge of SystmOne are preferred; GCSE English and Maths at grade C or above are required.