medical receptionist

Cardiff and Vale University Health Board; Northwich; On-site; GBP 12,000 - 15,000; Part time

Job summary

Firdale Medical Centre in Northwich is seeking a part-time medical receptionist to join the friendly Clinical Support team during maternity leave. You will handle inbound enquiries, coordinate appointments, and provide clerical support to the practice staff.

Knowledge of medical terminology and prior healthcare or reception experience is desirable but training will be provided. A proactive, customer-focused approach and good IT skills are essential.

Qualifications

• Knowledge of medical terminology preferable
• Healthcare experience desirable but not essential
• Reception or administration experience preferred
• Strong customer service skills
• Experience using IT systems
• Good telephone manner
• Resilience in a busy environment

Responsibilities

• Opening up/locking up of practice premises and maintaining security
• Processing telephone requests for appointments and directing callers
• Processing and distributing mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• Data entry and processing information per practice procedures
• Initiating contact with patients and healthcare providers
• Providing clerical support including filing, photocopying and scanning

Skills

Medical terminology knowledge

Customer service

Telephone manners

Resilience

IT systems experience

Healthcare environment experience

Tools

IT systems

Job description

An opportunity has arisen for a part time medical receptionist to join our friendly and hardworking GP practice to cover maternity leave. As part of the Clinical Support team you will be involved in assisting the clinical staff dealing with both inbound enquiries from patients, as well as assisting outbound calls and liaising with patients., The duties and responsibilities to be undertaken by members of the practice reception team may include any or all of the items in the following list.

• Opening up/locking-up of practice premises and maintaining security in accordance with practice protocols
• Processing telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming and outgoing mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
• Providing clerical assistance to practice staff as required from time to time, including filing, photocopying and scanning

We need a motivated person who likes to be a part of the team but is also able to work independently on their own initiative. You should be flexible as additional hours may be required by mutual agreement to cover colleagues holidays and other absence. Knowledge of medical terminology and experience of working in healthcare is desired but not essential as full training will be provided. It would be beneficial if you had previous reception or administration experience, strong customer service skills, experience of using IT systems, good telephone manner and good level of resilience.

Firdale Medical Centre is a member of Northwich Primary Care Network. We currently look after over 11500 patients as well as mentor and support one of the local nursing homes.

The practice is led by four GP partners, and we employ five salaried doctors. To complete the clinical team we have two nurses, health care assistant, a pharmacist, pharmacy technician and two Musculo-skeletal (MSK) specialists. We are also teaching practice supporting foundation and specialty doctors. We like to think there is more to work than roles and responsibilities and it is essential for everyone to feel a part of the team and able to contribute to the services we provide.