Part-Time GP Receptionist – Patient Care & Scheduling

Cardiff and Vale University Health Board; Louth; On-site; GBP 11,000 - 15,000; Part time

Job summary

Cardiff and Vale University Health Board is seeking a part-time receptionist to join our busy reception team at the North Somercotes site. The role is 23 hours per week, with specific shifts Tue 8am-5pm, Thu 8am-5pm, Fri 12.30pm-6.30pm, and cover for holidays as needed.

You will manage phone calls, bookings, post, and coordinate with other departments, delivering a friendly, professional service to patients while using Systmone or similar clinical systems.

Qualifications

• GCSE English and Maths at grade C or above.
• Experience in a GP setting and using a clinical system (e.g. Systmone) advantageous.
• Strong communication and organisational skills.

Responsibilities

• Booking appointments for patients either over the telephone or in person
• Answering phone calls and responding to enquiries
• Opening and sorting post
• Chaperoning clinicians if required
• Working from specific lists to book patients in for testing
• Electronically filing documents
• Directing telephone calls to appropriate departments
• Opening and closing the premises
• Checking emails and processing documents
• Be available to cover holidays and sickness

Skills

Communication skills

Phone handling

Administration

Education

GCSE English and Maths (Grade C or above)

Tools

Systmone

Job description

Cardiff and Vale University Health Board is seeking a part-time receptionist to join our busy reception team at the North Somercotes site. The role is 23 hours per week, with specific shifts Tue 8am-5pm, Thu 8am-5pm, Fri 12.30pm-6.30pm, and cover for holidays as needed.

You will manage phone calls, bookings, post, and coordinate with other departments, delivering a friendly, professional service to patients while using Systmone or similar clinical systems.