Patient Care Concierge - GP Practice Front Desk

Cardiff and Vale University Health Board; Teddington; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Full induction and training

Opportunities to develop knowledge and

Pension scheme

Located near Teddington station

Job summary

Thameside Medical Practice in Teddington is seeking a reliable practice receptionist to join our team. You will be the first point of contact for patients, provide friendly, empathetic support, and help patients access services.

The role involves managing appointments, handling calls and messages, and assisting with a range of administrative tasks to ensure smooth running of the practice. You will work with a small team of receptionists and administrators, learning our procedures and

Qualifications

• Experience in reception, administration or patient-facing roles.
• Excellent verbal and written communication with patients and carers.
• Customer-focused approach, calm and empathetic under pressure.
• Strong organisational skills and ability to prioritise tasks.
• Respect for confidentiality and data handling.
• Willingness to learn and use clinical/administrative systems.

Responsibilities

• Manage front of house reception areas and provide greeting for patients.
• Signpost patients to services such as NHS 111, community pharmacy and urgent care.
• Book, amend and cancel appointments and manage patient records.
• Maintain professional standards when representing the Practice.
• Support IT issues and daily administrative duties as directed.

Skills

Reception experience

Customer service

Communication skills

Teamwork

IT skills

Education

GCSEs in English & Maths

Tools

EMIS or equivalent

Job description

Thameside Medical Practice in Teddington is seeking a reliable practice receptionist to join our team. You will be the first point of contact for patients, provide friendly, empathetic support, and help patients access services.

The role involves managing appointments, handling calls and messages, and assisting with a range of administrative tasks to ensure smooth running of the practice. You will work with a small team of receptionists and administrators, learning our procedures and