Patient Care Concierge and Front Desk Advocate

PMR Virginia Holding; Portsmouth; On-site; GBP 15,000 - 21,000; Full time

Job summary

ChenMed is hiring a Care Facilitator who will be one of the first contacts for patients, delivering exceptional customer service and basic administrative support. You will check patients in and out, manage scheduling, and maintain accurate records to build trustful relationships.

Responsibilities include coordinating PCP and specialist appointments, verifying insurance, handling inquiries, and supporting patients throughout visits. Flexibility for evenings, weekends, or holidays is needed.

Qualifications

• High school diploma or equivalent education.
• Graduation from a nationally accredited Medical Assistant program preferred.
• A minimum of 1 year of work experience in a medical clinic or similar environment required.
• BLS for Healthcare Providers preferred.

Responsibilities

• Greet, check-in, check-out or schedule appointments for patients; maintain lobby organization and cleanliness.
• Coordinate PCP and Specialists scheduling, including ensuring top 40 patients are scheduled every 13 days.
• Enter patient data, print forms, respond to emails, and generate New Patient packets.
• Make and deliver love calls; send birthday and greeting cards to patients.
• Answer phones and relay messages to appropriate staff.
• Explain ChenMed clinicians and services to patients clearly.
• Verify insurance and collect copays; assist with referrals when needed.
• Escort patients to exam rooms and ensure comfort.

Skills

Customer service

Medical insurance

EMR systems

Microsoft Office

Communication skills

Detail orientation

English fluency

Travel up to 10%

Education

High school diploma

Medical Assistant program

1 year experience

BLS certification

Tools

Excel

Word

Outlook

Job description

ChenMed is hiring a Care Facilitator who will be one of the first contacts for patients, delivering exceptional customer service and basic administrative support. You will check patients in and out, manage scheduling, and maintain accurate records to build trustful relationships.

Responsibilities include coordinating PCP and specialist appointments, verifying insurance, handling inquiries, and supporting patients throughout visits. Flexibility for evenings, weekends, or holidays is needed.