Patient Care & Clinic Operations Coordinator

Demant Polska; Aberdeen City; Hybrid; GBP 22,000 - 26,000; Full time

Job summary

Audika GB is hiring a Clinic Coordinator for our Aberdeen hearing centre. This full-time role from Monday to Friday, 9am-5pm, focuses on delivering exceptional customer service, managing diaries, and supporting hearing care professionals in clinics and home visits.

You will handle administrative tasks, maintain records, and promote wellness programs while upholding brand standards and delivering premium customer care.

Qualifications

• Experience in customer service or reception roles is preferred.
• Strong diary management and organisation skills are essential.
• Excellent communication and rapport-building abilities.
• Proactive, confident, and able to handle challenging situations.

Responsibilities

• Diary Management: optimise appointment scheduling and confirm bookings.
• Support hearing care professionals to provide exceptional customer care in clinics and during home visits.
• Maintain customer records and assist with GDPR-compliant administration and reporting.
• Promote wellness programs and care plans through positive customer engagement.
• Deliver premium customer service, handle calls promptly and build strong relationships.
• Uphold brand standards in branch presentation and cleanliness.

Skills

Customer service

Diary management

Communication

Target driven

Job description

Audika GB is hiring a Clinic Coordinator for our Aberdeen hearing centre. This full-time role from Monday to Friday, 9am-5pm, focuses on delivering exceptional customer service, managing diaries, and supporting hearing care professionals in clinics and home visits.

You will handle administrative tasks, maintain records, and promote wellness programs while upholding brand standards and delivering premium customer care.