Clinic Coordinator - Aberdeen

Demant Polska; Aberdeen City; Hybrid; GBP 22,000 - 26,000; Full time

Job summary

Audika GB is hiring a Clinic Coordinator for our Aberdeen hearing centre. This full-time role from Monday to Friday, 9am-5pm, focuses on delivering exceptional customer service, managing diaries, and supporting hearing care professionals in clinics and home visits.

You will handle administrative tasks, maintain records, and promote wellness programs while upholding brand standards and delivering premium customer care.

Qualifications

• Experience in customer service or reception roles is preferred.
• Strong diary management and organisation skills are essential.
• Excellent communication and rapport-building abilities.
• Proactive, confident, and able to handle challenging situations.

Responsibilities

• Diary Management: optimise appointment scheduling and confirm bookings.
• Support hearing care professionals to provide exceptional customer care in clinics and during home visits.
• Maintain customer records and assist with GDPR-compliant administration and reporting.
• Promote wellness programs and care plans through positive customer engagement.
• Deliver premium customer service, handle calls promptly and build strong relationships.
• Uphold brand standards in branch presentation and cleanliness.

Skills

Customer service

Diary management

Communication

Target driven

Job description

Select how often (in days) to receive an alert: Create Alert

At Audika, the Clinic Coordinator provides exceptional customer service and a welcoming environment for all patients to our hearing centres.

We are looking for a Clinic coordinator to join our Aberdeenhearing centre full-time Monday-Friday 9am-5pm.

Key Responsibilities:

• Diary Management: Efficiently optimise appointment scheduling, confirm appointments and coordinate with colleagues for effective diary management.
• Support our hearing care professionals to provide exceptional customer care to our customer (or patients) in hearing centres, day clinics and during home visits.
• Administration: Maintain customer records, adhere to GDPR regulations, and manage reporting tasks, including stock records.
• Sales: Proactively promote the Wellness program, accessories, and care plans through positive customer engagement.
• Customer Care: Prioritise premium service by warmly engaging with customers, promptly answering calls, and building strong relationships.
• Branch Presentation: Uphold brand standards by maintaining cleanliness and displaying literature appropriately.

We are looking for an individual who possesses the following qualities:

• A persuasive influencer with a friendly demeanour, good at achieving desired outcomes through positive interactions.
• Self-motivated and competitive, driven to meet and exceed targets.
• Logical and proactive, capable of navigating challenging situations with ease.
• Personable and enthusiastic communicator with a strong focus on delivering exceptional customer service.

The Audika Group is the hearing care division of Demant and we are one of the world's leading hearing care retailers with more than 3,500 clinics in 25 markets. If you join our team, you are guaranteed an inspiring and motivating working environment in a highly international environment. You will work with a variety of different countries, cultures and perspectives, in close collaboration with amazing and committed colleagues.

Who we are

Audika GB belongs to Audika Group which is the Hearing Care division of Demant and one of the world’s leading hearing care retailers.

With more than 5.000 hearing care experts in over 3.500 clinics worldwide, we combine our global reach with a local approach and strong local brands. Our team includes audiologist, managers, front-desk staff, and many other global and local functions. We are diverse in our talents, cultures, and perspectives, but united in our vision -To help more people hear better with the best personalized care.

So, if you are ready to make a career out of helping people love their ears, we would love to hear from you.