Patient Care & Clinic Admin Coordinator

AWD online; Greater Manchester; On-site; GBP 21,000 - 26,000; Full time

Job summary

AWD online is seeking a Customer Service Administrator to support private patients from enquiry through to treatment, based in Stockport. The role involves coordinating patient administration, records and communications with care, under the Practice Manager.

You'll manage appointments, diaries and payments, provide cross-site support and help keep clinic operations running smoothly. The position is full-time, permanent, with 37.5 hours per week and a 08:00-16:00 schedule.

Qualifications

• Excellent telephone manner and strong customer-facing communication skills.
• Empathetic, understanding and customer-focused approach.
• Confidence communicating professionally with patients, clients and colleagues.
• Ability to build rapport and follow up with clear information.
• Strong organisational skills and ability to multitask.
• Self-motivation and ability to work independently within a team.

Responsibilities

• Handle enquiries from private clients and referrers.
• Arrange assessments and clinic appointments using SAP B1.
• Coordinate orthotic administration from consultation to delivery.
• Maintain accurate client records and confidentiality.
• Support clinicians with diaries and weekly planning.
• Raise quotations and sales invoices and manage payments when needed.
• Provide reception, procurement and cross-site cover as required.
• Assist Practice Manager with daily clinic activity.
• Follow company ISO, health and safety procedures.

Skills

Telephone skills

Customer service

Microsoft Office

Organisational skills

Tools

SAP Business One

Job description

AWD online is seeking a Customer Service Administrator to support private patients from enquiry through to treatment, based in Stockport. The role involves coordinating patient administration, records and communications with care, under the Practice Manager.

You'll manage appointments, diaries and payments, provide cross-site support and help keep clinic operations running smoothly. The position is full-time, permanent, with 37.5 hours per week and a 08:00-16:00 schedule.