On-site Clinic Administrator - Customer Experience

Bupa; Greater Manchester; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days holiday

Annual leave buy/sell

Bupa health insurance

Enhanced pension

Life assurance

Viva wellbeing

Gym discounts

Discounts (retail, travel, leisure)

Learning & development

Job summary

Bupa in Manchester (South Manchester clinic) is seeking a Centre Administrator to deliver a welcoming customer experience from arrival to checkout. This full-time, on-site role requires handling enquiries and supporting administrative processes alongside clinical colleagues.

You will greet customers, manage telephone and email queries, maintain reception standards, and keep reports and documentation up to date. The position includes benefits and the chance to contribute to a health-focused team.

Qualifications

• Experience in customer-facing environment.
• Proven ability to build strong customer relationships.
• Excellent verbal and written communication skills.
• Experience handling customer enquiries face-to-face, by telephone, and via email.
• Strong organisational and time management skills.
• Ability to work effectively in a fast-paced environment while maintaining attention to detail.
• Experience working towards individual and team targets.
• Good IT skills, including Microsoft Office and customer management systems.
• Positive, resilient, and customer-focused approach.

Responsibilities

• Greeting and welcoming customers in a professional and friendly manner.
• Supporting customers throughout their visit, ensuring a positive and seamless experience.
• Answering, screening, and directing incoming telephone enquiries.
• Proactively managing centre mailboxes and responding to emails in a timely manner.
• Maintaining a clean, organised, and welcoming reception and waiting area.
• Ensuring customer reports and documentation are processed and dispatched within agreed timescales.
• Keeping customers informed about procedures, appointments, and services.
• Building strong relationships with customers and colleagues.
• Liaising closely with clinical teams to ensure effective service delivery.
• Working towards individual and team performance objectives.
• Contributing positively to team goals and continuous improvement initiatives.

Skills

Customer service

Relationship building

Communication skills

Multichannel enquiries

Organisation

Attention to detail

Target driven

IT skills

Positive attitude

Tools

Microsoft Office

Job description

Bupa in Manchester (South Manchester clinic) is seeking a Centre Administrator to deliver a welcoming customer experience from arrival to checkout. This full-time, on-site role requires handling enquiries and supporting administrative processes alongside clinical colleagues.

You will greet customers, manage telephone and email queries, maintain reception standards, and keep reports and documentation up to date. The position includes benefits and the chance to contribute to a health-focused team.