Patient Services & Clinic Administration Specialist

AWD online; Stockport; On-site; GBP 21,000 - 30,000; Full time

Job summary

AWD online is seeking a Customer Service Administrator to support private patients from initial enquiry through to treatment delivery. The role is full-time and based in Stockport, with standard 37.5-hour weeks and 08:00–16:00 hours.

You will handle enquiries, coordinate appointments and patient records, and provide cover across sites as part of the admin team. A proactive communicator with strong Microsoft Office skills will fit well in this busy clinic environment.

Qualifications

• Excellent telephone manner and strong customer-facing communication skills.
• Empathetic, understanding and customer-focused approach.
• Confidence communicating professionally with patients, clients, colleagues and team members at all levels.
• Ability to build rapport, listen well, manage conversations and provide clear information and follow-up.
• Strong organisational skills with the ability to multitask, meet deadlines and manage changing priorities.

Responsibilities

• Handle enquiries from private clients and other referrers, supporting progression into clinical rehabilitation assessments and patient care.
• Arrange assessments, appointments and planning with clinicians to support triage and scheduling.
• Coordinate patient administration from consultation to delivery and support appointments, orders and tracking.
• Maintain accurate, confidential records and documentation.
• Support clinicians with diaries, summaries and weekly planning meetings to maximise efficiency.
• Raise quotations and invoices and ensure documentation is ready for appointments.
• Provide reception and cross-site cover, keeping areas organised when covering reception.
• Support the administration team and Practice Manager with daily clinic activity.

Skills

Excellent communication

Organisational skills

Multitasking

Adaptability

MS Office proficiency

Job description

AWD online is seeking a Customer Service Administrator to support private patients from initial enquiry through to treatment delivery. The role is full-time and based in Stockport, with standard 37.5-hour weeks and 08:00–16:00 hours.

You will handle enquiries, coordinate appointments and patient records, and provide cover across sites as part of the admin team. A proactive communicator with strong Microsoft Office skills will fit well in this busy clinic environment.