Patient Growth & Bookings Specialist

The People Advisory; Otley; On-site; GBP 26,000 - 34,000; Full time

Job summary

The People Advisory, partnering with Target Dental Group, is seeking a confident Patient Growth Coordinator in Otley to convert new patient enquiries into booked appointments across 9 practices. You will be part of the central Patient Growth team, driving an exceptional first impression and a seamless patient journey.

Day-to-day you’ll handle enquiries via phone, email and digital channels, guide patients to the right clinic and clinician, and work towards team targets while maintaining

Responsibilities

• Responding to new patient enquiries quickly, professionally and confidently
• Speaking to patients over the phone to understand their needs and recommend the right next step
• Converting enquiries into booked appointments
• Managing inbound and outbound patient communication
• Proactively following up patients who have enquired but haven’t yet booked
• Helping maximise clinician diary utilisation across all 9 practices
• Identifying available appointments and helping reduce white space in diaries
• Working towards individual and team booking, conversion and activity targets
• Using systems including Boxly and cloud-based telephone systems to manage enquiries and patient communication
• Keeping accurate records of conversations, follow-ups and outcomes
• Delivering an exceptional patient experience at every stage
• Handling patient concerns professionally and escalating complaints where appropriate
• Working closely with the wider team and individual practices to ensure patients receive a seamless journey

Job description

The People Advisory, partnering with Target Dental Group, is seeking a confident Patient Growth Coordinator in Otley to convert new patient enquiries into booked appointments across 9 practices. You will be part of the central Patient Growth team, driving an exceptional first impression and a seamless patient journey.

Day-to-day you’ll handle enquiries via phone, email and digital channels, guide patients to the right clinic and clinician, and work towards team targets while maintaining