Patient Care Assistant/Receptionist

CVS Group UK; North East; On-site; GBP 20,800 - 25,396; Full time

Benefits offered by this job

Generous annual leave

Staff discount on veterinary bills

Employee Assistance Programme

Job summary

A prominent veterinary services provider in the United Kingdom is looking for a Patient Care Assistant/Receptionist to join their team at Ashfield Veterinary Surgery. The role involves assisting veterinary staff, handling customer queries, and providing animal care. Ideal candidates should have strong communication skills, experience with animals, and the ability to manage emotional situations. This position offers a salary ranging from £20,800 to £25,396 along with generous leave and employee benefits.

Qualifications

• Excellent communicator with strong empathy.
• Experience in dealing with the public.
• High level of understanding of animal welfare needs.
• Ability to cope with distressing situations.

Responsibilities

• Assist Vets and Nurses with animal treatment.
• Cover reception desk duties.
• Prepare emergency and operating facilities.
• General cleaning and maintenance.

Skills

Communication skills

Customer service experience

Animal care experience

Teamwork

Job description

Join to apply for the Patient Care Assistant/Receptionist role at CVS Group UK

We are seeking an enthusiastic individual with a passion for animals to join our team working as Veterinary Receptionist / Patient Care Assistant at Ashfield Veterinary Surgery in Durham. This is a fixed‑term contract (9 months minimum), working full time (38 hours per week).

About The Role

We are looking for someone to work between reception (to cover holidays and sickness) and a PCA (with the clinical team).

Some of the Duties Will Include

• Assisting Vets and Nurses in restraining animals for treatment
• Cleaning, walking, and feeding of patients
• Preparation of emergency and operating facilities
• General cleaning and maintenance duties
• Running internal lab samples
• Answering emergency calls
• Covering the receptionist desk, including answering queries, booking appointments and taking payments
• Cleaning and maintaining public areas

What We’re Looking for in Our Veterinary Patient Care Assistant

• An excellent communicator with strong empathy
• Excellent customer service skills and experience in dealing with members of the public
• Experience of animal care, including feeding, cleaning, handling, and a high level of understanding of how to meet the welfare needs of animals
• Resilient with the ability to cope with potentially distressing and emotional situations
• A positive attitude and excellent teamwork skills
• Experience in looking after animals in a veterinary environment would be desirable

What We Can Offer You

• Salary: £20,800 - £25,396
• Generous annual leave entitlement of 5 weeks per year plus Bank Holidays
• Staff discount scheme on veterinary bills and products
• Employee Assistance Programme and access to over 400 Mental Health First‑Aiders
• and more! Please find the full list here: What We Offer

CVS Group plc is one of the largest integrated veterinary services providers in the UK. We are committed to inclusive hiring. We are unable to accept applications from candidates lacking the Right to Work in the UK as we cannot provide visa sponsorship due to Home Office criteria.

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