Patient Care Assistant

CVS Group UK; Greater London; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

National Minimum Wage

5 weeks annual leave + Bank Holidays

Staff discount on veterinary bills

Private healthcare

Employee Assistance Programme

Mental Health First‑Aiders

Job summary

CVS Group UK is seeking a Veterinary Patient Care Assistant for our Woking Veterinary Centre. This part-time role (20 hours) covers Saturdays and Mondays from 8am to 7pm in a modern, busy practice with a dedicated team and no night shifts.

You will support RVNs and Vets, care for patients, assist during procedures, and help with reception and admin tasks. A passion for animals and strong teamwork are essential.

Qualifications

• Excellent communication and empathy with the public.
• Experience in animal welfare, including feeding, cleaning, medicating and handling.
• Ability to cope with distressing and emotional situations.
• Team player with a positive attitude.

Responsibilities

• Nursing care to patients.
• Assisting Vets and Nurses in restraining animals for treatment.
• Cleaning, walking, and feeding of patients.
• Preparation of emergency and operating facilities.
• General cleaning and maintenance duties.
• Running internal lab samples.
• Answering emergency calls.
• Covering the receptionist desk, including answering queries, booking appointments and taking payments.

Skills

Excellent communicator

Empathy

Customer service

Animal welfare

Resilient

Teamwork

Veterinary experience

Job description

PD WOK Wo0172

Are you passionate about making pets a priority? So are we!

We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Patient Care Assistant at our Woking Veterinary Centre.

Location

Woking Veterinary Centre

Contract

Permanent

Hours

20 hours

Shift Pattern

Every Saturday and Monday. 8am - 7pm, 11hrs with a one hr unpaid lunch

Discover Our Practice

This is an exciting time to join our team. Following a complete practice refurbishment, we now have exceptional facilities, including our own CT scanner, and are actively working towards hospital status. Our spacious, modern practice features three operating theatres, five consulting rooms, dedicated dental, x-ray and CT suites, and separate wards for canine, feline and exotic patients. You'll be joining a large and welcoming team across two sites, including 7 vets, 7 nurses and a PCA. Everyone participates in a Saturday rota, giving you the chance to work with and get to know the wider team. Best of all, we have a dedicated out-of-hours team, so there are no night shifts, allowing you to enjoy a healthy work-life balance.

About CVS

CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing four main business areas; our veterinary practices, diagnostic laboratories, pet crematoria and e‑commerce division. Our success is derived from the passion our people have for animals and for making pets a priority, it's what is at the heart of our work, every day.

About The Role

The Patient Care Assistant role is one of the foundations of an outstanding veterinary practice, and as a PCA you will be involved in supporting our team of qualified RVNs and Vets to provide outstanding care to our patients.

Some Of The Duties Will Include

• Nursing care to patients
• Assisting Vets and Nurses in restraining animals for treatment
• Cleaning, walking, and feeding of patients
• Preparation of emergency and operating facilities
• General cleaning and maintenance duties
• Running internal lab samples
• Answering emergency calls
• Covering the receptionist desk, including answering queries, booking appointments and taking payments

What we're looking for in our Veterinary Patient Care Assistant

• An excellent communicator with strong empathy
• Excellent customer service skills and experience in dealing with members of the public
• Experience in animal welfare, including feeding, cleaning, medicating and handling and a high level of understanding of how to meet the welfare needs of animals
• Resilient with the ability to cope with potentially distressing and emotional situations
• A positive attitude and excellent teamwork skills
• Experience in looking after animals in a veterinary environment would be desirable

What We Can Offer You

• Salary will be in line with the National Minimum Wage
• Generous annual leave entitlement of 5 weeks per year plus Bank Holidays
• Staff discount scheme on Veterinary bills and products
• A range of health benefits including private healthcare
• Employee Assistance Programme and access to over 400 Mental Health First‑Aiders
• and more!

Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.

CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best. We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.

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