Patient Care Assistant

CVS Group UK; Swansea; On-site; GBP 22,857 - 27,936; Full time

Benefits offered by this job

5 weeks annual leave plus Bank Holidays

Buy/sell up to 4 weeks annual leave

Staff discount on veterinary bills

Health benefits including private healthcare

Employee Assistance Programme

Job summary

A veterinary services provider in Swansea seeks a Patient Care Assistant. Responsibilities include nursing care, animal handling, and receptionist duties. Ideal candidates will possess strong communication skills, experience in animal welfare, and a driving license. The position offers a salary up to £25,397 and generous leave benefits.

Qualifications

• Strong empathy and communication skills.
• Experience in dealing with the public.
• Understanding of animal welfare needs.
• Ability to cope with emotional situations.
• Experience in a veterinary environment is desirable.

Responsibilities

• Provide nursing care to patients.
• Assist vets in restraining animals for treatment.
• Clean and maintain patient facilities.
• Handle emergency calls and reception duties.

Skills

Excellent communication

Customer service skills

Experience in animal welfare

Teamwork skills

Resilience

Driving license

Job description

Overview

CVS Group UK is seeking a Patient Care Assistant. CVS Group plc is one of the largest integrated veterinary services providers in the UK, encompassing four main business areas: veterinary practices, diagnostic laboratories, pet crematoria and an e-commerce division. The role is based at Campbells Veterinary Surgery with potential shifts at Tawe Vets in Sketty and Gorseinon.

The salary for this position is up to £25,397 FTE depending on experience.

Role details

This role is 37.5 hours per week. Although primarily based at Campbells, there may be the opportunity to take on shifts at our sister practice Tawe Vets in Sketty and Gorseinon.

Responsibilities

• Nursing care to patients
• Assisting Vets and Nurses in restraining animals for treatment
• Cleaning, walking, and feeding of patients
• Preparation of emergency and operating facilities
• General cleaning and maintenance duties
• Running internal lab samples
• Answering emergency calls
• Covering the receptionist desk, including answering queries, booking appointments and taking payments

Requirements / What we are looking for

• An excellent communicator with strong empathy
• Excellent customer service skills and experience in dealing with members of the public
• Experience in animal welfare, including feeding, cleaning, medicating and handling and a high level of understanding of how to meet the welfare needs of animals
• Resilient with the ability to cope with potentially distressing and emotional situations
• A positive attitude and excellent teamwork skills
• Experience in looking after animals in a veterinary environment would be desirable
• Driving license is essential

What we can offer you

• Salary in line with the National Minimum Wage
• Generous annual leave entitlement of 5 weeks per year plus Bank Holidays
• Buy/sell up to an additional 4 weeks annual leave
• Staff discount scheme on veterinary bills and products
• A range of health benefits including private healthcare
• Employee Assistance Programme and access to over 400 Mental Health First-Aiders
• And more

To apply for this position please click 'Apply Now'.

Job details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Health Care Provider
• Industries: Veterinary

We are committed to being inclusive and supporting a diverse workforce. We are unable to sponsor visa applications for this role.