Patient Care Assistant

CVS Group; Woking; On-site; GBP 10,000 - 16,000; Full time

Benefits offered by this job

NMW

5 weeks leave

Staff discount

Private healthcare

EAP program

Mental health support

Job summary

CVS Group is seeking a passionate Veterinary Patient Care Assistant to join the Woking Veterinary Centre on a permanent, part-time basis. The role is 20 hours with a Saturday and Monday shift, 8am–7pm, offering a healthy work-life balance and no night shifts.

You will support RVNs and Vets with nursing care, animal restraint, cleaning, feeding, and preparing facilities, plus internal lab work and receptionist duties as needed. CVS Group plc is one of the UK's largest veterinary providers.

Qualifications

• Experience in animal welfare and handling
• Empathy and excellent communication
• Customer service experience
• Teamwork and resilience

Responsibilities

• Nursing care to patients
• Assist Vets in restraining animals for treatment
• Cleaning, walking and feeding patients
• Prepare emergency and operating facilities
• General cleaning and maintenance
• Run internal lab samples
• Answer emergency calls
• Cover receptionist desk; queries, bookings, payments

Skills

Communication

Customer service

Animal welfare

Resilience

Teamwork

Vet experience

Job description

Are you passionate about making pets a priority? So are we!

We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Patient Care Assistant at our WokingVeterinary Centre.

Location:Woking Veterinary Centre

Contract: Permanent

Hours: 20 hours

Shift Pattern: Every Saturday and Monday. 8am - 7pm, 11hrs with a one hr unpaid lunch

Discover Our Practice:

This is an exciting time to join our team. Following a complete practice refurbishment, we now have exceptional facilities, including our own CT scanner, and are actively working towards hospital status. Our spacious, modern practice features three operating theatres, five consulting rooms, dedicated dental, x-ray and CT suites, and separate wards for canine, feline and exotic patients. You'll be joining a large and welcoming team across two sites, including 7 vets, 7 nurses and a PCA. Everyone participates in a Saturday rota, giving you the chance to work with and get to know the wider team. Best of all, we have a dedicated out-of-hours team, so there are no night shifts, allowing you to enjoy a healthy work-life balance.

Take a look at the practice; Woking Veterinary Centre - CVS Vets 24/7 | CVS Vets

About CVS:

CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing four main business areas; our veterinary practices, diagnostic laboratories, pet crematoria and e-commerce division.

Our success is derived from the passion our people have for animals and for making pets a priority, it's what is at the heart of our work, every day.

Take a look at our short film to recognise the remarkable work that our Vets, Nurses, Care Assistants and Receptionists do on the front line every day in the UK: CVS Ode to Veterinary Professionals

About the role:

The Patient Care Assistant role is one of the foundations of an outstanding veterinary practice, and as a PCA you will be involved in supporting our team of qualified RVNs and Vets to provide outstanding care to our patients.

Some of the duties will include:

• Nursing care to patients
• Assisting Vets and Nurses in restraining animals for treatment
• Cleaning, walking, and feeding of patients
• Preparation of emergency and operating facilities
• General cleaning and maintenance duties
• Running internal lab samples
• Answering emergency calls
• Covering the receptionist desk, including answering queries, booking appointments and taking payments

What we're looking for in our Veterinary Patient Care Assistant:

• An excellent communicator with strong empathy
• Excellent customer service skills and experience in dealing with members of the public
• Experience in animal welfare, including feeding, cleaning, medicating and handling and a high level of understanding of how to meet the welfare needs of animals
• Resilient with the ability to cope with potentially distressing and emotional situations
• A positive attitude and excellent teamwork skills
• Experience in looking after animals in a veterinary environment would be desirable

What we can offer you:

We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below:

• Salary will be in line with the National Minimum Wage
• Generous annual leave entitlement of 5 weeks per year plus Bank Holidays
• Staff discount scheme on Veterinary bills and products
• A range of health benefits including private healthcare
• Employee Assistance Programme and access to over 400 Mental Health First-Aiders
• and more!

Or, if easier, you can find a full list by clicking the link here: CVS Employee Benefits

Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.

CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best. We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.