Patient Care Advisor

NHS Jobs; Warrington; On-site; GBP 19,000 - 23,000; Full time

Job summary

St Helens and Knowsley Teaching Hospitals NHS Trust is seeking an administrative receptionist to support patient communications and reception duties across the trust.

You will handle enquiries, book appointments, signpost services and ensure accurate entry of home visit requests and messages for on-call staff. The role involves processing prescription requests and maintaining a welcoming reception area across locations.

Responsibilities

• Maintain high standard of communication with patients, clinicians and reception team.
• Manage all general enquiries and book new and follow-up appointments; signpost to appropriate services.
• Enter requests for home visits and messages for the duty doctor accurately and efficiently.
• Receive and dispatch prescription requests; signpost deliveries or telephone enquiries to the correct department.
• Ensure the reception area and waiting room are suitable for receiving patients and the public.
• File reports and correspondence electronically.
• Open up premises at the start of the day, deactivate the alarm and prepare to receive patients.
• End of day: secure the building and reactivate the alarm.
• Attend monthly staff meetings, in-house training and external training.
• Provide flexible cover for colleagues for holiday and sickness.
• Process repeat prescriptions in line with practice policy; check prescriptions against requests.
• Recognise patient medication reviews.
• Complete online consultation requests or emails as per the work schedule.

Job description

Responsible for maintaining a high standard of communication with patients, clinicians and reception team. Managing all general enquiries, making new and follow up appointments, signposting to appropriate services. Ensuring all practice protocols and policies are understood and adhered to. Responsible for entering requests for home visits, communication from community nursing or any messages for the duty doctor accurately and efficiently. Responsible for receiving and despatching of prescription requests, signposting deliveries or telephone enquiries to the correct department. Responsible for ensuring the reception area and waiting room is appropriate for receiving patients and general public. Responsible for filing of reports and correspondence electronically Responsible for opening up the premises at the start of day, de-activating the alarm and make all necessary preparations to receive patients. Responsible at the end of day for ensuring the building is secure and re-activating alarm. Responsible for attending regular monthly staff meetings, in-house training and external training. Responsible for providing flexible cover for colleagues for holiday and sick leave. Managing requests for processing repeat prescriptions in line with practice policy Responsible for checking prescriptions accurately against written request for repeat prescriptions within timeframes. To recognise patient medication reviews. Complete online consultations requests or emails as per the work schedule.

St Helens and Knowsley Teaching Hospitals NHS Trust