Admin Assistant

Allscreens Nationwide Ltd; Oxford; On-site; GBP 21,000 - 25,000; Full time

Job summary

Oxford University Hospitals NHS Foundation Trust is seeking an administrative assistant to support the homecare service, handling prescription requests, patient enquiries, and data administration.

The role requires strong organisation, computer skills, and the ability to work with clinical teams to ensure timely processing and accurate records. This position offers a stable NHS environment with training and development opportunities.

Responsibilities

• Monitor and process homecare prescription requests promptly.
• Prioritize email queries on deliveries and patient liaison.
• Coordinate and send completed prescriptions to delivery teams daily.
• Assist in registering new patients to the homecare service.
• Provide listening support to patients and carers by phone.
• Support governance processes, including incident reporting.
• Maintain patient cost trackers and Elfin databases.
• Use Microsoft Office and basic web publishing tools.
• Assist in producing reports and data collection tasks.
• Work independently in manager's absence with accountability.
• Support training of new and temporary staff.
• Carry out other reasonable admin duties as required.
• Scan incoming post and paperwork into the EPR system.
• Handle incoming post and calls for patients and staff promptly.
• Carry out day-to-day office duties as required by service.

Job description

1. Monitor homecare prescription requests for the clinical area and organise paperwork to ensure repeat prescriptions are processed in a timely manner. 2. Monitor email accounts and prioritise queries as appropriate e.g. chasing medication deliveries, liaising with patients, referring to the clinical team as appropriate. 3. Manage, collate and send completed homecare prescriptions to the homecare delivery companies and OUH Pharmacy Homecare team on a daily basis. 4. Support the clinical teams in registering new patients to homecare. 5. Provide active listening, reassurance, and support to patients and/or carers by telephone regarding medicine-related concerns and communicating and updating these to the clinical team at each stage, as appropriate. 6. Support the governance processes within the clinical team e.g. incident reports submission, governance meetings 7. Ensure that the databases for patients receiving high-cost medications are adequately maintained including medication trackers and Elfin databases. 8. To be able to use a variety of computer software, including Microsoft Office for Windows and other basic web design packages and publishing software. 9. Assist in producing reports as necessary and participating in data collection. 10. Be accountable for own actions and work without supervision whilst the line manager is not available for advice when required. 11. Assist in the training of new staff, including temporary staff 12. Any other reasonable administrative duties agreed with the line manager 13. Scan all incoming post and other paperwork into EPR. 14. Dealing with incoming post and phone calls requiring administrative support for patients, staff and external organisations promptly and efficiently. 15. Day to day office duties as per service requirement.

Oxford University Hospitals NHS Foundation Trust

Oxford University Hospitals NHS Foundation Trust