Patient Care Admin & Reception Coordinator

NHS Jobs; Tees Valley; On-site; GBP 19,000 - 23,000; Full time

Job summary

NHS Jobs in Tees Valley is seeking an Administrative/Reception role to support busy clinical teams. You will handle clerical tasks, filing and data entry while maintaining patient confidentiality.

Responsibilities include managing the appointments system, taking calls, passing messages and distributing clinical documents to staff and external providers.

The role requires teamwork, adherence to Practice procedures, and commitment to health and safety, with opportunities for training within the NHS.

Qualifications

• Understanding of Practice procedures
• Ability to follow written protocols
• Filing, photocopying and scanning skills
• Confidential handling of patient data
• Data entry and record-keeping accuracy
• Customer-facing communication and telephone manner
• Team-based working across multiple tasks

Responsibilities

• Maintain appointments system and direct callers to the right clinician.
• Process and file notes, mail, and clinical documents.
• Provide reception cover on a rotational basis.
• Take and relay messages to staff and external agencies.
• Assist with repeat prescription requests and liaison with patients.
• Input and retrieve computer records for new and existing patients.
• Ensure confidentiality and comply with data protection.
• Support health and safety and infection control practices.
• Demonstrate equality and diversity in daily duties.
• Contribute to continuous service improvements.

Job description

NHS Jobs in Tees Valley is seeking an Administrative/Reception role to support busy clinical teams. You will handle clerical tasks, filing and data entry while maintaining patient confidentiality.

Responsibilities include managing the appointments system, taking calls, passing messages and distributing clinical documents to staff and external providers.

The role requires teamwork, adherence to Practice procedures, and commitment to health and safety, with opportunities for training within the NHS.