Patient Care Admin Coordinator

NHS Jobs; Birmingham; On-site; GBP 18,000 - 24,000; Full time

Job summary

The Birmingham Community Healthcare NHS Foundation Trust is seeking a medical receptionist to be the first point of contact for patients. You will direct patients, handle enquiries, book appointments, manage messages, and support clinicians while maintaining accurate patient records on the clinical system.

Ideal candidates will have GCSE English, RSA II typing, and excellent communication skills. A professional, confidential, and customer‑focussed approach is essential in a busy NHS setting.

Qualifications

• GCSE English or equivalent Grade C or above.
• RSA II typing/word processing or equivalent.
• Good standard of written and spoken English.
• Ability to maintain accurate patient records.

Responsibilities

• Receiving and directing patients.
• Handling telephone and general enquiries.
• Making appointments and organising home visit requests.
• Taking messages and processing all forms of communication relating to patients.
• Carrying out administrative workflow tasks on the clinical system.
• Maintaining tidy work areas and handling cash where required.
• Assisting clinicians as a chaperone when needed.
• Providing administrative support to clinicians and managers.
• Adhering to Health and Safety procedures.
• Following data protection and confidentiality requirements.

Skills

Reading & writing English

Excellent telephone manner

Strong organisational skills

Customer service

Teamwork

Confidentiality

Education

GCSE English (or equivalent)

RSA II typing/word processing

Tools

Microsoft Word

Job description

The Birmingham Community Healthcare NHS Foundation Trust is seeking a medical receptionist to be the first point of contact for patients. You will direct patients, handle enquiries, book appointments, manage messages, and support clinicians while maintaining accurate patient records on the clinical system.

Ideal candidates will have GCSE English, RSA II typing, and excellent communication skills. A professional, confidential, and customer‑focussed approach is essential in a busy NHS setting.