Medical Administrator

NHS Jobs; Birmingham; On-site; GBP 18,000 - 24,000; Full time

Job summary

The Birmingham Community Healthcare NHS Foundation Trust is seeking a medical receptionist to be the first point of contact for patients. You will direct patients, handle enquiries, book appointments, manage messages, and support clinicians while maintaining accurate patient records on the clinical system.

Ideal candidates will have GCSE English, RSA II typing, and excellent communication skills. A professional, confidential, and customer‑focussed approach is essential in a busy NHS setting.

Qualifications

• GCSE English or equivalent Grade C or above.
• RSA II typing/word processing or equivalent.
• Good standard of written and spoken English.
• Ability to maintain accurate patient records.

Responsibilities

• Receiving and directing patients.
• Handling telephone and general enquiries.
• Making appointments and organising home visit requests.
• Taking messages and processing all forms of communication relating to patients.
• Carrying out administrative workflow tasks on the clinical system.
• Maintaining tidy work areas and handling cash where required.
• Assisting clinicians as a chaperone when needed.
• Providing administrative support to clinicians and managers.
• Adhering to Health and Safety procedures.
• Following data protection and confidentiality requirements.

Skills

Reading & writing English

Excellent telephone manner

Strong organisational skills

Customer service

Teamwork

Confidentiality

Education

GCSE English (or equivalent)

RSA II typing/word processing

Tools

Microsoft Word

Job description

The post holder is responsible for providing the first point of contact for patients and act as a focal point of communication between patients, doctors and other medical staff.

Key responsibilities

• 1.Receiving and directing patients
• 2.Handling telephone and general enquiries
• 3.Making appointments and taking requests for home visits
• 4.Taking Messages
• 5.Processing all forms of communication relating to patients
• 6.Administrative workflow tasks on the clinical system
• 7.Ensuring work areas are tidy
• 8.Cash handling
• 9.Making appointments for medical representatives
• 10.Making refreshments
• 11.All forms of data entry and recording relating to patients, including scanning
• 12.Assisting with the onward management of patients as required, e.g. booking further appointments, referrals
• 13.Assisting clinicians as a chaperone where required
• 14.Providing administrative support to clinicians and managers within the organisation
• 15.Follow and adhere to Health and Safety procedures
• 16.Any other delegated duties considered appropriate for the post

Communication

• 1.Communicate effectively to deliver excellent customer service to patients
• 2.Promote effective teamwork with all staff
• 3.Provide appropriate communication to identify problems and solutions promptly

Special Requirements of the post

• 1.An understanding, acceptance and adherence to the need for strict confidentiality

Experience

• 1.Previous experience of working in an office environment
• 2.Previous medical receptionist experience
• 3.Experience of using EMIS Web software

Qualifications

• 1.GCSE English or equivalent Grade C or above
• 2.RSA II typing/word processing or equivalent

Skills

• 1.Proficient in reading and writing English
• 1.Able to speak and understand fluent English to receive and issue instructions concerning patients in English and without the risk of misunderstanding
• 2.Strong organisational skills and ability to maintain complete and accurate record systems
• 3.Ability to work under own initiative and prioritise workload to meet deadlines
• 4.Ability to provide excellent customer service
• 5.Good interpersonal skills
• 6.Good telephone manner

Knowledge

• 1.Good standard of communication both orally and in writing
• 2.A specific understanding of the confidential nature of the work in hand
• 3.Conversant with Microsoft Word
• 4.Understanding of confidentiality and Data Protection Act
• 5.Knowledge of the local area

Personal Qualities

• 1.A willingness to work in a flexible and co-operative manner with colleagues
• 2.Ability to work as a team or on own initiative
• 3.Ability to cope with change
• 4.Reliable
• 5.Good time keeper
• 6.Friendly and approachable
• 7.Willingness to undertake a DBS check
• 8.Willingness to undertake training
• 9.Able to cope under pressure

Birmingham Community Healthcare NHS foundation Trust