Patient Care Admin — Calm, Detail‑Driven Support

Kent PLC; Sheerness; On-site; GBP 21,000 - 27,000; Full time

Job summary

We are Kent and Medway Mental Health NHS Trust based in Sheerness, Kent, seeking an Administrator to join a fast-paced, friendly team. You will manage bookings, handle enquiries, prepare documents from dictation, coordinate appointments and minutes, and liaise across departments to ensure smooth daily operations.

The role requires proficiency in Microsoft Office, strong attention to detail, and a calm, collaborative approach.

Qualifications

• Proficiency in Microsoft Office (Outlook, Excel, Word).
• Audio typing or digital dictation experience desirable.
• Strong attention to detail and ability to remain calm under pressure.
• Collaborative, patient-focused approach to everyday tasks.

Responsibilities

• Provide a warm, confident first point of contact for patients and handle bookings and enquiries.
• Produce accurate correspondence, reports and documents from dictation or notes.
• Schedule patient appointments and organise internal meetings with accurate minutes.
• Communicate effectively across internal teams to support daily workflow.
• Handle general admin tasks including printing, photocopying and filing.
• Process sensitive information with confidentiality and quality standards.

Skills

Microsoft Office

Excel

Word

Audio typing

Attention to detail

Teamwork

Job description

We are Kent and Medway Mental Health NHS Trust based in Sheerness, Kent, seeking an Administrator to join a fast-paced, friendly team. You will manage bookings, handle enquiries, prepare documents from dictation, coordinate appointments and minutes, and liaise across departments to ensure smooth daily operations.

The role requires proficiency in Microsoft Office, strong attention to detail, and a calm, collaborative approach.