Administrator

Kent PLC; Maidstone; On-site; GBP 21,000 - 26,000; Full time

Job summary

Kent and Medway Mental Health NHS Trust is seeking an office-based administrator to support the Maidstone and Pembury Liaison Psychiatry Service. The role provides high-level administrative support for mental health assessments in ED and hospital settings, with occasional travel to Tunbridge Wells Hospital.

You will manage staffing, handle calls, co-ordinate caseloads with Rio, monitor data and BI reports, replenish resources, maintain service records, and prepare meeting papers.

Responsibilities

• Provide comprehensive admin support to the team/service.
• Support the team manager with staffing levels, covering shifts and booking NHSP bank/agency staff.
• Answer telephone calls and take messages or divert to the relevant person.
• Provide support with caseload management using Rio, including monitoring to ensure all mandatory documentation has been completed.
• Monitor various data sources to ensure accuracy.
• Monitor Business Intelligence reports for performance compliance and highlight and rectify any errors.
• Ensure resources (such as forms, leaflets, documents) and supplies for the team are replenished and ordered in a timely manner.
• Keep accurate and up-to-date service data records.
• Send invites and produce meeting agendas, minutes other meeting papers.
• Maintain and update information resources in the office.

Job description

This office-based role provides a high level of administration support to the Maidstone and Pembury Liaison Psychiatry Service in its 24-hour provision of mental health assessments for individuals who attend the Emergency Department or are admitted on medical/surgical wards and have mental health needs.

The post may provide back-up support to the other West Kent hospital site, which may require very occasional travel to Tunbridge Wells Hospital - most of this support can be provided remotely from Maidstone Hospital.

Main duties of the job

• Provide comprehensive admin support to the team/service.
• Support the team manager with staffing levels, covering shifts and booking NHSP bank/agency staff.
• Answer telephone calls and take messages or divert to the relevant person.
• Provide support with caseload management using Rio, including monitoring to ensure all mandatory documentation has been completed.
• Monitor various data sources to ensure accuracy.
• Monitor Business Intelligence reports for performance compliance and highlight and rectify any errors.
• Ensure resources (such as forms, leaflets, documents) and supplies for the team are replenished and ordered in a timely manner.
• Keep accurate and up-to-date service data records.
• Send invites and produce meeting agendas, minutes other meeting papers.
• Maintain and update information resources in the office.

We are Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway and are rated 'Good' by the Care Quality Commission (CQC).

Our teams support children, young people and adults with a wide range of mental health needs. We also provide specialist services, including all-age eating disorder services and neurodevelopmental assessments for children and young people, such as autism and ADHD.

Because we work across the whole county and across hospital and community settings, we can make care more joined up and easier to access for the people we serve.

Our vision is simple: we are here to help communities not just live with mental illness, but live well. It's why we're passionate about working with communities to make mental health care better for everyone. Everything we do is guided by our values: caring, inclusive, curious and confident.

Join us if you share our passion for better mental health care and want to be part of a team that's working well together.