Patient Booking Coordinator – New Clinic Launch

Affidea UK & Ireland; Greater London; On-site; GBP 21,000 - 27,000; Full time

Job summary

Affidea UK & Ireland is recruiting a Bookings Administrator for our Wimbledon clinic, joining the Patient Administration team. You will handle calls and emails, schedule appointments across outpatient, diagnostic, day-case and Express Care services, and ensure a smooth patient journey from enquiry to booking.

You will be the first point of contact for many patients, delivering a warm, efficient and professional experience as we open our new clinic and grow the bookings service from the ground up.

Qualifications

• Experience in a busy, customer-facing or call-handling environment.
• Confident, professional telephone manner.
• Excellent attention to detail and accuracy when handling data.
• Proficient with booking/database systems and Microsoft 365.
• Positive, adaptable approach to a fast-paced, varied service.
• NVQ Level 2 in Business and Administration or equivalent (desirable).
• Healthcare or clinic administration experience (desirable).

Responsibilities

• Answer incoming calls and emails from patients, GPs, consultants and insurers.
• Book, amend and reschedule appointments across outpatient and diagnostic services.
• Coordinate availability of rooms, equipment and clinicians for efficient scheduling.
• Enter patient and booking information accurately into the system.
• Confirm self-pay pricing and insurer eligibility prior to appointments.
• Handle enquiries courteously and escalate where needed.
• Build relationships with patients, clinicians, secretaries and insurers.
• Collaborate with clinical teams to ensure smooth day-to-day bookings.
• Prepare standard and ad hoc reports for the department.
• Maintain patient confidentiality and data protection at all times.

Skills

Customer-facing experience

Telephone professionalism

Attention to detail

Adaptability

Teamwork

Education

NVQ Level 2 in Business and Administration

Tools

Booking systems

Microsoft 365

Job description

Affidea UK & Ireland is recruiting a Bookings Administrator for our Wimbledon clinic, joining the Patient Administration team. You will handle calls and emails, schedule appointments across outpatient, diagnostic, day-case and Express Care services, and ensure a smooth patient journey from enquiry to booking.

You will be the first point of contact for many patients, delivering a warm, efficient and professional experience as we open our new clinic and grow the bookings service from the ground up.