Patient Administration Lead for New Clinic

Affidea UK & Ireland; Greater London; On-site; GBP 38,000 - 52,000; Full time

Job summary

Affidea Wimbledon is opening its first UK ambulatory clinic in Wimbledon Quarter, Southwest London, delivering diagnostics, outpatient services and theatres under one roof. We are recruiting a Patient Administration Manager to lead front of house and bookings, ensuring a safe, efficient patient journey from enquiry to discharge.

You will manage the administrative team, plan rotas, oversee billing readiness and data quality, and develop SOPs to support daily operations, with a strong focus on

Qualifications

• Good standard of general education, including English and mathematics or equivalent.
• Significant experience leading a busy reception, bookings or administration function in healthcare or another regulated, customer‑focused setting.
• Experience managing people, rotas, performance, training and service standards.
• Experience of appointment scheduling, patient pathways, data quality and administrative process improvement.
• Confident use of patient administration, electronic medical record or booking systems and Microsoft 365 applications.
• Relevant management, customer service, business administration or healthcare qualification.
• Private healthcare experience, including self-pay, PMI authorisation, shortfalls and billing is highly desirable.

Responsibilities

• Lead and hold operational accountability for the front of house, reception, bookings and patient administration teams.
• Set and maintain high standards of patient service, confidentiality and responsiveness across channels.
• Ensure enquiries, requests and complaints are handled courteously and within timescales.
• Provide day-to-day leadership, coaching and performance management for the administrative team.
• Plan staffing, rotas, annual leave and sickness cover to support opening hours and clinic activity.
• Own end-to-end administrative patient pathway from referral to account completion.
• Oversee appointment booking and scheduling across services, matching capacity to demand.
• Manage templates, waiting lists, cancellations and capacity to improve access.

Skills

People leadership

Front desk leadership

Patient administration

Booking systems

Data quality

Customer service

Tools

Microsoft 365

EMR systems

Booking systems

Job description

Affidea Wimbledon is opening its first UK ambulatory clinic in Wimbledon Quarter, Southwest London, delivering diagnostics, outpatient services and theatres under one roof. We are recruiting a Patient Administration Manager to lead front of house and bookings, ensuring a safe, efficient patient journey from enquiry to discharge.

You will manage the administrative team, plan rotas, oversee billing readiness and data quality, and develop SOPs to support daily operations, with a strong focus on