Bookings Administrator

Affidea UK & Ireland; Greater London; On-site; GBP 21,000 - 27,000; Full time

Job summary

Affidea UK & Ireland is recruiting a Bookings Administrator for our Wimbledon clinic, joining the Patient Administration team. You will handle calls and emails, schedule appointments across outpatient, diagnostic, day-case and Express Care services, and ensure a smooth patient journey from enquiry to booking.

You will be the first point of contact for many patients, delivering a warm, efficient and professional experience as we open our new clinic and grow the bookings service from the ground up.

Qualifications

• Experience in a busy, customer-facing or call-handling environment.
• Confident, professional telephone manner.
• Excellent attention to detail and accuracy when handling data.
• Proficient with booking/database systems and Microsoft 365.
• Positive, adaptable approach to a fast-paced, varied service.
• NVQ Level 2 in Business and Administration or equivalent (desirable).
• Healthcare or clinic administration experience (desirable).

Responsibilities

• Answer incoming calls and emails from patients, GPs, consultants and insurers.
• Book, amend and reschedule appointments across outpatient and diagnostic services.
• Coordinate availability of rooms, equipment and clinicians for efficient scheduling.
• Enter patient and booking information accurately into the system.
• Confirm self-pay pricing and insurer eligibility prior to appointments.
• Handle enquiries courteously and escalate where needed.
• Build relationships with patients, clinicians, secretaries and insurers.
• Collaborate with clinical teams to ensure smooth day-to-day bookings.
• Prepare standard and ad hoc reports for the department.
• Maintain patient confidentiality and data protection at all times.

Skills

Customer-facing experience

Telephone professionalism

Attention to detail

Adaptability

Teamwork

Education

NVQ Level 2 in Business and Administration

Tools

Booking systems

Microsoft 365

Job description

Salary: Competitive

Hours: 37.5

Contract: Permanent

Location: Wimbledon Quarter

Monday to Friday and 1 in 4 Saturday

Affidea UK is in a period of exceptional growth. We have gone from strength to strength, most recently announcing a strategic partnership with LIPS in London. This autumn, we will open our first ambulatory clinic in Southwest London, a major milestone in our mission to bring world‑class, accessible healthcare to communities across the UK. Joining us now means being part of this journey from the ground up, with real opportunities to grow as we do.

Located in the Wimbledon Quarter Shopping Centre in Southwest London, our first UK clinic is a 33,000 sq ft ambulatory Clinic bringing together advanced diagnostics, outpatient services and theatres under one roof. Services include a Private GP, an Express Care minor injuries unit, consultant and treatment rooms, multimodality advanced diagnostic imaging (3T MRI, 1.5T MRI, CT, X‑Ray and DEXA), surgical theatres and inpatient ward facilities.

About The Role

We are looking to recruit a Bookings Administrator to join our Patient Administration team, with a competitive salary on offer depending on experience. You'll be responsible for handling incoming calls and email requests, booking and scheduling patient appointments across our outpatient, diagnostic, day‑case and Express Care services, and ensuring every patient has a smooth, well‑coordinated journey from first enquiry onwards.

By joining us, you'll be the first point of contact for many of our patients, playing a key part in delivering a warm, efficient and professional experience.

Brilliant opportunity to join us at the very opening of the clinic and play a key role in shaping our bookings service from the ground up.

What will the duties include?

• Answering incoming calls and administering email requests from patients, GPs, consultants and insurers, from referral through to appointment booking.
• Booking, amending and rescheduling patient appointments across outpatients, diagnostics, Express Care and day‑case services.
• Coordinating the availability of rooms, equipment and consultants to ensure appointments are scheduled efficiently and accurately.
• Ensuring all patient and booking information — including demographics, referral details and clinician/procedure requirements — is entered accurately into the booking system.
• Confirming self-pay pricing and insurer eligibility/authorisation with patients ahead of their appointment, in line with Affidea policy.
• Handling patient enquiries, requests and concerns courteously and efficiently, escalating appropriately where required.
• Building strong working relationships with patients, consultants, secretaries, GP surgeries and insurers.
• Liaising closely with clinical and departmental teams to ensure the smooth day-to-day running of the bookings process.
• Preparing standard and ad hoc reports as required by the department.
• Maintaining patient confidentiality and complying with data protection requirements at all times.

About Affidea

Affidea operates over 358 centres across 15 countries, delivering high‑quality diagnostic imaging, outpatient care and cancer treatment services to nearly 13 million patients every year. Our continued growth reflects our commitment to bringing excellent, accessible healthcare closer to the communities we serve.

Affidea UK & Ireland

In the UK and Ireland, Affidea operates a growing network of diagnostic imaging and minor injuries centres, delivering a broad range of cutting‑edge imaging technology and healthcare services to the public, private insurers, employers, and other organisations. As part of our ongoing expansion, we're extending our presence into new regions, including our upcoming clinic in Wimbledon, London, offering exciting opportunities to be part of a business that's shaping the future of accessible, community‑based healthcare across the region.

At Affidea, we believe that delivering excellent patient care starts with building diverse, inclusive teams that reflect the communities we serve. We're committed to creating a workplace where everyone, regardless of race, ethnicity, gender, age, disability, sexual orientation, religion, or background, feels welcome, valued, and able to do their best work.

What we need from you?

• Experience of working in a busy, customer‑facing or call‑handling environment (required).
• Confident, professional telephone manner (required).
• Excellent attention to detail and accuracy when handling data and information (required).
• Computer literate, with confident use of booking/database systems and Microsoft 365 applications (required).
• Positive, adaptable approach with the flexibility to work across a fast-paced, varied service (required).
• NVQ Level 2 in Business and Administration or equivalent (desirable).
• Previous healthcare, NHS or clinic administration experience (desirable).