Patient Appointment Coordinator – Fast-Paced NHS Care

Wirral University Teaching Hospitals NHS Trust; Parkgate; On-site; GBP 21,000 - 26,000; Full time

Job summary

Wirral University Teaching Hospitals NHS Trust is seeking an Appointment Co-Ordinator to support Women’s Services with efficient clinic management and excellent patient communication. The role involves booking, coordinating and responding to appointment queries within established protocols.

The successful candidate will work in a busy NHS environment, 37.5 hours per week, Monday to Friday, 8:00am–5:00pm, with a strong focus on customer service and accuracy in record-keeping.

Qualifications

• Educated to NVQ Level 3 or equivalent experience.
• At least 12 months experience of working with the public.
• ECDL or equivalent.
• Experience of working in the NHS.

Responsibilities

• Book and advise patients of appointment following agreed protocols.
• Ensure lists are booked to full capacity as per agreed template.
• Assist in the production of waiting time statistics.
• First port of call for appointment queries and escalate complaints as required.
• Complete all required documentation and computer records.

Skills

Communication

Customer service

Teamwork

Organisational skills

Professionalism

Education

NVQ Level 3 or equivalent

ECDL or equivalent

Tools

Cerner

Job description

Wirral University Teaching Hospitals NHS Trust is seeking an Appointment Co-Ordinator to support Women’s Services with efficient clinic management and excellent patient communication. The role involves booking, coordinating and responding to appointment queries within established protocols.

The successful candidate will work in a busy NHS environment, 37.5 hours per week, Monday to Friday, 8:00am–5:00pm, with a strong focus on customer service and accuracy in record-keeping.