Clinic Operations Assistant – Women's Services (Flexible Hours)

Wirral University Teaching Hospitals NHS Trust; Parkgate; On-site; GBP 21,000 - 25,000; Full time

Job summary

Wirral University Teaching Hospitals NHS Trust is seeking a Clinic Clerk to support Women's Services with appointment management, clinic coordination, and patient communications. This busy administrative role emphasizes accuracy, customer service, and teamwork within a multidisciplinary environment.

The successful candidate will have strong communication skills, organisational ability, and the initiative to work both independently and collaboratively.

Qualifications

• Educated to GCSE level or equivalent.
• Experience of working in an administrative role.
• NVQ Level 2 in a relevant subject.
• Previous experience in an NHS acute hospital.
• Previous experience of the Cerner Millennium information system.

Responsibilities

• Arrange the booking, reception and follow up of out-patients for any clinician in accordance with agreed requirements.
• Complete all required documentation and computer records.
• Deal with any difficulties relating to the clinic, referring to a higher level if required, and make suggestions for improvement.
• Refer letters to Consultant/clinician for further advice as required.
• Book and advise patients of appointments using the Trusts booking protocols.
• Ensure clinics are booked to full capacity as per the agreed schedule.

Education

GCSE level or equivalent

NVQ Level 2 in a relevant subject

Experience of NHS acute hospital

Tools

Cerner Millennium

Job description

Wirral University Teaching Hospitals NHS Trust is seeking a Clinic Clerk to support Women's Services with appointment management, clinic coordination, and patient communications. This busy administrative role emphasizes accuracy, customer service, and teamwork within a multidisciplinary environment.

The successful candidate will have strong communication skills, organisational ability, and the initiative to work both independently and collaboratively.