NHS Clinic Clerk – Women's Services Admin

Wirral; Wirral; Remote; GBP 23,000 - 28,000; Full time

Job summary

Wirral University Teaching Hospital NHS Foundation Trust is seeking motivated administrative staff to join the Women's Services team. The role focuses on booking, managing clinics, and delivering a professional patient journey through effective communication and organisational skills.

The post involves face-to-face and telephone contact with patients, coordinating appointments, and supporting the delivery of high-quality patient care in a busy obstetrics/gynaecology setting.

Qualifications

• Educated to GCSE level or equivalent.
• Experience of working in an administrative role.
• NVQ Level 2 in a relevant subject.
• Previous experience in an NHS acute hospital.
• Previous experience of the Cerner Millennium information system.

Responsibilities

• Arrange the booking, reception and follow up of out-patients for any clinician in accordance with agreed requirements.
• Complete all required documentation and computer records.
• Deal with any difficulties relating to the clinic, referring to a higher level if required, and make suggestions for improvement.
• Refer letters to Consultant/clinician for further advice as required.
• Book and advise patients of appointments using the Trust’s booking protocols.
• Ensure clinics are booked to full capacity as per the agreed schedule.

Skills

Communication skills

Verbal communication

IT basics

Education

GCSE level

NVQ Level 2

Tools

Cerner Millennium information system

Job description

Wirral University Teaching Hospital NHS Foundation Trust is seeking motivated administrative staff to join the Women's Services team. The role focuses on booking, managing clinics, and delivering a professional patient journey through effective communication and organisational skills.

The post involves face-to-face and telephone contact with patients, coordinating appointments, and supporting the delivery of high-quality patient care in a busy obstetrics/gynaecology setting.