Patient Appointment Centre Coordinator - Flexible Hours & Training

The Methodist Church in Britain; Newcastle upon Tyne; Presencial; GBP 22 000 - 26 000; Tempo integral

Resumo da oferta

This administrative post sits in the Appointment Booking Centre at The Newcastle upon Tyne Hospitals NHS Foundation Trust, which handles over 280,000 patient appointments a year. The work centres on heavy call volumes and a customer-focused administrative service for patients, the public and clinical staff.

It is a 37.5-hour weekly role in a busy telephone setting, with flexible working considered. Interview is on 11 November 2026, and outpatient experience is useful but not required, as

Qualificações

• NVQ Level 2 in an appropriate subject (or on pathway), or equivalent qualification or experience

Responsabilidades

• Manage a large volume of inbound and outbound calls in a timely manner
• Provide an effective and efficient administrative service at the Appointment Booking Centre, ensuring high-quality customer care
• Develop and maintain competencies in all areas of work

Conhecimentos

Literacy

Numeracy

IT skills

Communication

Organisational skills

Interpersonal skills

Prioritisation

Teamwork

Formação académica

NVQ Level 2 / equivalent

Descrição da oferta de emprego

This administrative post sits in the Appointment Booking Centre at The Newcastle upon Tyne Hospitals NHS Foundation Trust, which handles over 280,000 patient appointments a year. The work centres on heavy call volumes and a customer-focused administrative service for patients, the public and clinical staff.

It is a 37.5-hour weekly role in a busy telephone setting, with flexible working considered. Interview is on 11 November 2026, and outpatient experience is useful but not required, as