Flexible Appointment Centre Administrator

Newcastle Hospitals; Newcastle upon Tyne; Remote; GBP 21,000 - 25,000; Full time

Job summary

The Newcastle upon Tyne Hospitals NHS Foundation Trust is seeking an Appointment Centre Administrator to join our busy Appointment Booking Centre. You will be a key part of a multi-disciplinary team delivering a first-class administrative service to patients and staff.

We value flexible, motivated team players with excellent organisational and communication skills, and a commitment to patient care. Experience in administration or call handling is desirable, with training provided where needed.

Qualifications

• Good literacy and numeracy skills.
• IT skills in windows-based applications.
• Ability to communicate with members of the public, all staff and health care providers.

Responsibilities

• Managing a large volume of inbound and outbound calls in a timely manner
• To provide an effective and efficient administrative service at the Appointment Booking Centre ensuring that a high quality of customer care is delivered
• To continue to develop and maintain competencies in all areas of work

Skills

Good literacy and numeracy skills

IT skills in windows-based apps

Ability to communicate with public and

Education

NVQ Level 2 in appropriate subject (or on pathway) or equivalent qualification / experience

Job description

The Newcastle upon Tyne Hospitals NHS Foundation Trust is seeking an Appointment Centre Administrator to join our busy Appointment Booking Centre. You will be a key part of a multi-disciplinary team delivering a first-class administrative service to patients and staff.

We value flexible, motivated team players with excellent organisational and communication skills, and a commitment to patient care. Experience in administration or call handling is desirable, with training provided where needed.