Appointment Centre Administrator | The Newcastle upon Tyne Hospitals NHS Foundation Trust

The Newcastle upon Tyne Hospitals NHS Foundation Trust; Newcastle upon Tyne; On-site; GBP 23,000 - 28,000; Full time

Job summary

The Newcastle upon Tyne Hospitals NHS Foundation Trust is seeking an Appointment Centre Administrator to join the busy Booking Centre at Regent Point, NE3.

You will manage a high volume of inbound and outbound calls, deliver efficient administrative support and ensure a first-class customer care service to patients and healthcare staff. Training will be provided, and the role is offered on a permanent, full-time basis.

Qualifications

• Experience in outpatient departments is advantageous but not required.
• Experience handling a high volume of telephone calls is essential.
• Ability to deliver a high quality customer care service.
• Excellent organisational and interpersonal skills are required.

Responsibilities

• Manage a large volume of inbound and outbound calls in a timely manner.
• Provide an effective and efficient administrative service at the Appointment Booking Centre with high standards of customer care.
• Continue to develop and maintain competencies across all areas of work.

Skills

Customer service

Phone call handling

Administrative duties

Excellent communication

Job description

Appointment Centre Administrator | The Newcastle upon Tyne Hospitals NHS Foundation Trust

Company: The Newcastle upon Tyne Hospitals NHS Foundation Trust

Salary: £25,272 per annum | Hours: Full-time | Job type: Permanent | Location: 317 Regent Point, NE3 3HD

Posting date: 23 Oct 2026 | Closing date: 22 Nov 2026

We are looking for flexible and enthusiastic candidates who are excellent team players, well-motivated and capable of working in a busy and challenging environment. To join our team, you must be committed to the delivery of a first class administrative service. As well as having excellent organisational, communication and interpersonal skills it is imperative that the applicants are able to prioritise work, handle difficult situations and have a flexible approach to working. Having the ability to communicate with members of the public, all staff and health care providers are essential requirements of the role as is working effectively as part of a multi-disciplinary team to ensure that our high standard of patient care is maintained.

NO AGENCIES PLEASE

• Previous experience of working within an Outpatient department would be advantageous though not a necessity as training will be given as is previous customer care/reception knowledge.
• The Appointment Booking Centre manages over 280,000 patient appointments per year, each member of staff may deal with 100 calls per day on average, the booking centre team deals with over 1,500 telephone calls daily.
• Managing a large volume of inbound and outbound calls in a timely manner
• To provide an effective and efficient administrative service at the Appointment Booking Centre ensuring that a high quality of customer care is delivered
• To continue to develop and maintain competencies in all areas of work

Whilst Newcastle Hospitals are a forward thinking and highly innovative organisation, the use of Third-Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity of your individual application or to the recruitment process, we may withdraw your application at any stage of the process.

With around 2 million contacts with patients every year, we deliver care from:

• Royal Victoria Infirmary (RVI)
• Freeman Hospital
• Newcastle Dental Hospital
• Cramlington Manor Walks
• Urgent treatment centres
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.

This advert closes on Sunday 1 Nov 2026

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.