Appointment Booking Specialist – Flexible Working

The Newcastle upon Tyne Hospitals NHS Foundation Trust; Newcastle upon Tyne; Vor Ort; GBP 21.000 - 23.000; Vollzeit

Zusammenfassung

The Newcastle upon Tyne Hospitals NHS Foundation Trust is seeking an administrative professional to join the Appointment Booking Centre. You will manage a large volume of calls, provide efficient administrative support, and maintain high standards of customer care within a busy NHS setting.

Applicants should have strong literacy and numeracy, IT skills, and excellent communication with the public, staff, and healthcare providers. NVQ2 or equivalent is desirable.

Qualifikationen

• Good literacy and numeracy skills.
• IT skills in Windows-based applications.
• Ability to communicate with members of the public, all staff and health care providers.
• NVQ Level 2 in appropriate subject (or on pathway) or equivalent qualification / experience.

Aufgaben

• Managing a large volume of inbound and outbound calls in a timely manner.
• To provide an effective and efficient administrative service at the Appointment Booking Centre ensuring that a high quality of customer care is delivered.
• To continue to develop and maintain competencies in all areas of work.

Kenntnisse

Good literacy and numeracy skills

IT skills in Windows-based

Ability to communicate with public and

Administration experience

Customer care experience

Call centre experience

Ausbildung

NVQ Level 2 in appropriate subject (or on pathway) or equivalent qualification / experience

Jobbeschreibung

The Newcastle upon Tyne Hospitals NHS Foundation Trust is seeking an administrative professional to join the Appointment Booking Centre. You will manage a large volume of calls, provide efficient administrative support, and maintain high standards of customer care within a busy NHS setting.

Applicants should have strong literacy and numeracy, IT skills, and excellent communication with the public, staff, and healthcare providers. NVQ2 or equivalent is desirable.