Patient Appointment Booking Clerk

NHS; Port Talbot; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

Swansea Bay University Health Board in Port Talbot is seeking an Appointment Booking/Pre-registration Clerk to join the team at the Headquarters. You will provide a professional appointment booking service, support clinics and waiting lists, and deliver excellent customer service to patients, carers and staff.

The role requires strong administrative skills, accuracy in a busy environment, flexibility to support different teams, and the ability to work independently or as part of a team.

Qualifications

• Excellent communication and customer service skills.
• Strong organisational and administrative abilities.
• Experience using booking systems and Microsoft Office applications.

Responsibilities

• Book and manage new and follow-up appointments.
• Contact patients to arrange and confirm appointment details.
• Maintain accurate patient records, spreadsheets and booking systems.
• Support clinic scheduling and waiting list management.
• Work closely with colleagues to ensure an efficient service.
• Maintain confidentiality and comply with data protection requirements.

Skills

Excellent communication

Customer service

Organisational skills

Administrative abilities

Attention to detail

Experience with booking systems

Microsoft Office

Teamwork

Welsh language skills

Education

GCSEs (C or above)

NVQ in Administration

ECDL

Tools

Microsoft Office

Booking systems

Job description

Swansea Bay University Health Board in Port Talbot is seeking an Appointment Booking/Pre-registration Clerk to join the team at the Headquarters. You will provide a professional appointment booking service, support clinics and waiting lists, and deliver excellent customer service to patients, carers and staff.

The role requires strong administrative skills, accuracy in a busy environment, flexibility to support different teams, and the ability to work independently or as part of a team.