Appointment Office Booking/Pre registration Clerk

Swansea Bay University Health Board; Briton Ferry; Presencial; GBP 18.000 - 22.000; Tempo integral

Resumo da vaga

Swansea Bay University Health Board invites applications for an Appointment Booking/Pre-registration Clerk at our Headquarters in Baglan. You will deliver a professional appointment booking service, support clinics and waiting lists, and provide courteous patient and staff support.

The role requires excellent communication, strong administrative skills, and the ability to work flexibly in a busy team. This is a fixed-term 12-month position with Welsh language desirable.

Qualificações

• Excellent communication and customer service skills.
• Strong organisational and administrative abilities.
• Experience using booking systems and Microsoft Office applications.

Responsabilidades

• Book and manage new and follow-up appointments.
• Contact patients to arrange and confirm appointment details.
• Maintain accurate patient records, spreadsheets and booking systems.
• Support clinic scheduling and waiting list management.
• Work closely with colleagues to ensure an efficient service.
• Maintain confidentiality and comply with data protection requirements.

Conhecimentos

Communication

Telephone manners

Organisation

Administrative skills

Attention to detail

Booking systems

Microsoft Office

Teamwork

Welsh (desirable)

Formação

GCSEs at C or above

NVQ in Administration

ECDL

Ferramentas

Booking systems

Microsoft Office

Descrição da vaga

An exciting opportunity has arisen within the Appointments Booking Centre at Swansea Bay University Health Board Headquarters.

The team manages telephone and email enquiries from patients regarding appointments and waiting times, books appointments, and provides administrative support to a range of Health Board services. The successful candidate will also support the Pre-Registration Team and provide cross-cover at different sites when required.

We are seeking a motivated and patient-focused individual with excellent communication, customer service, and organisational skills. The postholder will be responsible for booking appointments efficiently while adhering to established policies and procedures, handling enquiries professionally and sensitively, and supporting the delivery of a high-quality patient experience.

Key requirements include strong administrative skills, the ability to work accurately in a busy environment, flexibility to support different teams, and the ability to work both independently and as part of a team.

This is an excellent opportunity to contribute to the delivery of high-quality patient services within Swansea Bay University Health Board.

Main duties of the job

Location: Swansea Bay University Health Board Headquarters, Baglan

We are looking for a motivated and organised Appointment Booking/Pre-registration Clerk to join our team. In this role, you will provide a professional appointment booking service, supporting the management of clinics and waiting lists while delivering excellent customer service to patients, carers and staff.

Key Duties

• Book and manage new and follow-up appointments.
• Contact patients to arrange and confirm appointment details.
• Maintain accurate patient records, spreadsheets and booking systems.
• Support clinic scheduling and waiting list management.
• Work closely with colleagues to ensure an efficient service.
• Maintain confidentiality and comply with data protection requirements.

What We're Looking For

• Excellent communication and customer service skills.
• Strong organisational and administrative abilities.
• Good attention to detail and accuracy.
• Experience using booking systems and Microsoft Office applications.
• Ability to work effectively in a busy team environment.

Join Swansea Bay University Health Board and play an important role in helping patients access timely, high-quality healthcare services.

The post is Fixed Term for 12 months due to funding.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

About us

We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board.

As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.

You might be a nurse or doctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - we have a job for you.

There are also apprenticeships, work placements and volunteering roles available.

We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.

Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.

If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.

Person Specification

Skills & Abilities

• Excellent Communication Skills - able to communicate to staff of all levels
• Excellent Telephone Manner
• Proven organisational and administrative skills, ability to prioritise work loads
• Have a flexible approach to work ability to work under pressure and tight deadlines
• Self Motivated/Able to work unsupervised
• Is tactful and shows awareness of sensitive issues
• Ability to travel within geographical area.
• Able to work hours flexibly.
• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh

Experience

• Experience using computer software packages such as Microsoft Office
• Experience of effective team work
• Experience of working in a busy office environment

Qualifications

• Minimum 5 GCSE's at C or above
• NVQ in Administration or equivalent
• ECDL

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Swansea Bay University Health Board Headquarters

Swansea Bay University Health Board Headquarters