Appointment Booking & Pre-Registration Clerk - Patient Services

Swansea Bay University Health Board; Swansea; In loco; GBP 21.000 - 28.000; Tempo pieno

Descrizione del lavoro

Swansea Bay University Health Board is seeking a motivated Appointment Booking/Pre-registration Clerk to join our team in Swansea. You will provide a professional appointment booking service, supporting clinics and waiting lists while delivering excellent customer service to patients, carers and staff.

The role requires strong administrative skills, accuracy in handling records, and the ability to work independently or as part of a team. Welsh language skills are desirable but not essential.

Competenze

• Strong administrative skills and attention to detail.
• Excellent communication and customer service abilities.
• Ability to work accurately in a busy environment.

Mansioni

• Book and manage new and follow-up appointments.
• Contact patients to arrange and confirm appointment details.
• Maintain accurate patient records and booking systems.
• Support clinic scheduling and waiting list management.
• Work closely with colleagues to ensure an efficient service.
• Maintain confidentiality and comply with data protection requirements.

Conoscenze

Administrative skills

Communication skills

Customer service

Organisational skills

Data protection

Booking systems

Microsoft Office

Strumenti

Booking systems

Microsoft Office

Descrizione del lavoro

Swansea Bay University Health Board is seeking a motivated Appointment Booking/Pre-registration Clerk to join our team in Swansea. You will provide a professional appointment booking service, supporting clinics and waiting lists while delivering excellent customer service to patients, carers and staff.

The role requires strong administrative skills, accuracy in handling records, and the ability to work independently or as part of a team. Welsh language skills are desirable but not essential.